Discover. Learn. Grow.

Dashboards 2

• Personal Dashboards
• Dashboard Tabs

By CustomerGauge - Standard Reports 11

• Standard Reports Overview (incl. video)
• NPS Report
• Responses Report
• NPS by Segment
• NPS Evolution

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Creating & Editing Reports (By Users) 10

• Report Hub - All you need to know (Video)
• Configuring your Landing Dashboard (incl. video)
• Create a New Report (video)
• Creating a Report - Designer Tab
• Creating a Report - Settings Tab

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Responses Reporting 1

• Responses: Response Rate Target

Tags Reporting 4

• Tags: Table
• Tags: Scatter Chart
• Tags: Tags Summary visualization
• Tags: Sentiment Breakdown

Close the Loop Reporting 8

• Close the Loop: My Cases
• Close the Loop: Close the Loop Summary
• Close the Loop: KPI Summary
• Close the Loop: Close the Loop Rate
• Close the Loop: Assigned Cases Table

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Data Transport Reporting 5

• Data Transport
• Direct Replies
• Data Transport: Delivery Details
• Data Transport: Delivery Stats
• Data Transport: Delivery over time (Line chart & Table)

Data Sources & Visualizations 7

• Add a Widget - NPS Data Source
• NPS: Combo chart visualization
• Add a Widget - Drivers Data Source
• Drivers: Drivers Value - Bar chart visualization
• Add a Widget - CES, CSAT, RATING, Additional Comments

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Overall Settings 5

• On-the-fly Settings
• Schedule Email Dispatch & Email Report Preference
• Hierarchy Filter
• The meaning of SMA on the reports
• Drill-Downs on Charts

Reporting Gallery 6

• NPS (Basic) Reporting Widgets
• Driver Diagnostics Reporting Widgets
• Text Analytics Reporting Widgets
• Close the Loop (Basic) Reporting Widgets
• Close the Loop (Advanced) Reporting Widgets

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