Discover. Learn. Grow.

Dashboards 2

• Personal Dashboards
• Dashboard Tabs

By CustomerGauge - Standard Reports 11

• Standard Reports Overview (incl. video)
• NPS Report
• Responses Report
• NPS by Segment
• NPS Evolution

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By CustomerGauge - Data Transport 2

• Data Transport
• Direct Replies

Creating & Editing Reports (By Users) 10

• Report Hub - All you need to know (Video)
• Configuring your Landing Dashboard (incl. video)
• Create a New Report (video)
• Creating a Report - Designer Tab
• Creating a Report - Settings Tab

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Data Sources & Visualizations 13

• Add a Widget - NPS Data Source
• Add a Widget - Drivers Data Source
• Add a Widget - CES, CSAT, RATING, Additional Comments
• Add a widget - Upload & Misc
• Tags Data Source: Table visualization

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Close the Loop Data Source 8

• Close the Loop Data Source: My Cases
• Close the Loop Data Source: Close the Loop Summary
• Close the Loop Data Source: KPI Summary
• Close the Loop Data Source: Close the Loop Rate
• Close the Loop Data Source: Assigned Cases Table

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Overall Settings 5

• On-the-fly Settings
• Schedule Email Dispatch & Email Report Preference
• Hierarchy Filter
• The meaning of SMA on the reports
• Drill-Downs on Charts

Reporting Gallery 6

• NPS (Basic) Reporting Widgets
• Driver Diagnostics Reporting Widgets
• Text Analytics Reporting Widgets
• Close the Loop (Basic) Reporting Widgets
• Close the Loop (Advanced) Reporting Widgets

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