Discover. Learn. Grow.

Dashboards 3

• Personal Dashboards
• Configuring your Landing Dashboard (incl. video)
• Dashboard Tabs

By CustomerGauge - Standard Reports 11

• Standard Reports Overview (incl. video)
• Benchmarks
• NPS Report
• Responses Report
• NPS by Segment

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Creating & Editing Reports (By Users) 9

• Report Hub - All you need to know (Video)
• Copy Report (video)
• Create a New Report (video)
• Creating a Report - Designer Tab
• Creating a Report - Settings Tab

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Responses Reporting 5

• Responses: Contact Response Rate
• Responses: Response Rate Target
• Responses: Responses Table
• Responses: Non Responses Widget
• Responses: Responses Trend

NPS Reporting 7

• Add a Widget - NPS Data Source
• NPS: NPS Score
• NPS: NPS Target
• NPS: NPS Summary
• NPS: NPS Trend

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Drivers Reporting 2

• Add a Widget - Drivers Data Source
• Drivers: Drivers Value - Bar chart visualization

Tags Reporting 4

• Tags: Table
• Tags: Scatter Chart
• Tags: Tags Summary visualization
• Tags: Sentiment Breakdown

Close the Loop Reporting 9

• Close the Loop: My Cases
• Close the Loop: Close the Loop Score
• Close the Loop: Close the Loop Summary
• Close the Loop: KPI Summary
• Close the Loop: Close the Loop Rate

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Data Transport Reporting 5

• Data Transport
• Direct Replies
• Data Transport: Delivery Details
• Data Transport: Delivery Stats
• Data Transport: Delivery Trend (Line chart & Table)

Reviews, Upload and Misc Reporting 3

• Add a Widget - CES, CSAT, RATING, Additional Comments
• Add a widget - Misc
• Reviews Data Source

Overall Settings 5

• On-the-fly Settings
• Schedule Email Dispatch & Email Report Preference
• Hierarchy Filter
• The meaning of SMA on the reports
• Drill-Downs on Charts

Reporting Gallery 8

• Inspiration: Text Analytics Reports
• NPS (Basic) Reporting Widgets
• Inspiration: Program Director Suite
• Driver Diagnostics Reporting Widgets
• Text Analytics Reporting Widgets

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