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Solution home
Reports
Dashboards
3
Personal Dashboards
Configuring your Landing Dashboard (incl. video)
Dashboard Tabs
By CustomerGauge - Standard Reports
11
Standard Reports Overview (incl. video)
Benchmarks
NPS Report
Responses Report
NPS by Segment
See all 11 articles
Creating & Editing Reports (By Users)
9
Report Hub - All you need to know (Video)
Copy Report (video)
Create a New Report (video)
Creating a Report - Designer Tab
Creating a Report - Settings Tab
See all 9 articles
Responses Reporting
5
Responses: Response Rate
Responses: Response Rate Target
Responses: Responses Table
Responses: Non Responses Widget
Responses: Responses Trend
NPS Reporting
7
Add a Widget - NPS Data Source
NPS: NPS Score
NPS: NPS Target
NPS: NPS Summary
NPS: NPS Trend
See all 7 articles
Drivers Reporting
2
Add a Widget - Drivers Data Source
Drivers: Drivers Value - Bar chart visualization
Tags Reporting
4
Tags: Table
Tags: Scatter Chart
Tags: Tags Summary visualization
Tags: Sentiment Breakdown
Close the Loop Reporting
9
Close the Loop: My Cases
Close the Loop: Close the Loop Score
Close the Loop: Close the Loop Summary
Close the Loop: KPI Summary
Close the Loop: Close the Loop Rate
See all 9 articles
Data Transport Reporting
5
Data Transport
Direct Replies
Data Transport: Delivery Details
Data Transport: Delivery Stats
Data Transport: Delivery Trend (Line chart & Table)
Reviews, Upload and Misc Reporting
3
Add a Widget - CES, CSAT, RATING, Additional Comments
Add a widget - Upload & Misc
Reviews Data Source
Overall Settings
5
On-the-fly Settings
Schedule Email Dispatch & Email Report Preference
Hierarchy Filter
The meaning of SMA on the reports
Drill-Downs on Charts
Reporting Gallery
8
Inspiration: Text Analytics Reports
NPS (Basic) Reporting Widgets
Inspiration: Program Director Suite
Driver Diagnostics Reporting Widgets
Text Analytics Reporting Widgets
See all 8 articles