Contact Page

Modified on: Thu, 4 Apr, 2024 at 5:28 PM

The Contact Page allows you to view all the information of a contact, contact score history, survey history and all comments.

How to get there:

  •  On the top left of the Survey Record Page clicking the Contact's name will allow you to open the Contact Side Panel;
  • The Panel view comes with basic Contact information (Contact name, Account name, Email, Phone and Job level)
    and Response History showing the last 4 surveys and a possibility to See All;

  • Clicking the Contact Page button will allow you to view the page.

Page Description and Usage

Contact page allows you to see:

  • Contact Details shows vital information like Division and Segments;

  • Response History allows to track trend of the NPS scores the contact gave;

  • All Responses allows to see all NPS Scores, Followup requests, date and time of getting each response, as well as comments 
    and a possibility to View Details which takes you to the corresponding Survey Record Page;

  • Sending History allows to track the surveys sent and delivered among other statuses.

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