By CustomerGauge - Standard Reports
Welcome to CustomerGauge’s NPS® & CX Benchmarks. CustomerGauge provides you with Benchmarks (inside your platform) for metrics key to your program. ...
Mon, 11 Jul, 2022 at 12:01 PM
The Data Transport Report provides statistics on the uploading, sending, delivery and responses of survey records in your system. It is compatible with Emai...
Mon, 2 Jan, 2023 at 3:04 AM
The NPS Overview report can be accessed navigating to Report Hub → By CustomerGauge → NPS Overview. This report provides you an overview of your NPS over t...
Wed, 15 Jun, 2022 at 8:19 PM
The Contact Page allows you to view all the information of a contact, contact score history, survey history and all comments. How to get there:...
Thu, 8 Sep, 2022 at 11:39 AM
The Responses Report report can be accessed navigating to Report Hub → By CustomerGauge → Responses Report. This report provides you a view of your respons...
Wed, 15 Jun, 2022 at 3:43 PM
The Segments Overview report can be accessed navigating to Report Hub → By CustomerGauge → Segments Overview. This report provides you an overview of your ...
Wed, 15 Jun, 2022 at 3:44 PM
The Self Select Reasons Report provides an overview of the self-select comments your customers have selected in the survey. It provides a good overview of w...
Thu, 20 May, 2021 at 3:15 PM
The Waterfall Report can be accessed from the menu under Reports > By CustomerGauge. Click on the Waterfall report name or View button in the action ...
Tue, 18 Jul, 2023 at 1:10 PM
You can find the complete list of customer emails that have unsubscribed in the Unsubscribe section under Campaigns on the menu. It displays email / phone n...
Fri, 7 Jul, 2023 at 1:19 PM
TABLE OF CONTENTS: Response Details Survey Overview Close the Loop Delete Survey Record The Survey Record Page has a...
Tue, 30 May, 2023 at 12:59 PM