By CustomerGauge - Standard Reports

Benchmarks
Welcome to CustomerGauge’s NPS® & CX Benchmarks. CustomerGauge provides you with Benchmarks (inside your platform) for metrics key to your program. ...
Mon, 11 Jul, 2022 at 12:01 PM
Data Transport
The Data Transport Report provides statistics on the uploading, sending, delivery and responses of survey invitation records in your system. Compatible with...
Tue, 14 Jun, 2022 at 2:35 PM
NPS Overview
 The NPS Overview report can be accessed navigating to Report Hub → By CustomerGauge → NPS Overview. This report provides you an overview of your NPS over t...
Wed, 15 Jun, 2022 at 8:19 PM
Contact Page
The Contact Page allows you to view all the information of a contact, contact score history, survey history and all comments. How to get there:...
Thu, 8 Sep, 2022 at 11:39 AM
Responses Report
 The Responses Report report can be accessed navigating to Report Hub → By CustomerGauge → Responses Report. This report provides you a view of your respons...
Wed, 15 Jun, 2022 at 3:43 PM
Segments Overview
 The Segments Overview report can be accessed navigating to Report Hub → By CustomerGauge → Segments Overview. This report provides you an overview of your ...
Wed, 15 Jun, 2022 at 3:44 PM
Self Select Reasons
The Self Select Reasons Report provides an overview of the self-select comments your customers have selected in the survey. It provides a good overview of w...
Thu, 20 May, 2021 at 3:15 PM
Waterfall Report
The Waterfall Report can be accessed from the menu under Reports ➝ By CustomerGauge.  Click on the Waterfall Report name or View button to open your repo...
Mon, 17 May, 2021 at 7:42 PM
Unsubscribes & Bounces Report
You can find the complete list of customer emails that have unsubscribed in the Unsubscribe section under Campaigns on the menu. It displays email / phone n...
Wed, 26 May, 2021 at 1:53 PM
Survey Record Page
The Survey Record Page has a dedicated page for Response, Non Response and Failed records. To get there you can drill down on almost any number that you ...
Mon, 12 Sep, 2022 at 12:12 PM