By CustomerGauge - Standard Reports
Welcome to CustomerGauge’s NPS® & CX Benchmarks. CustomerGauge provides you with Benchmarks (inside your platform) for metrics key to your program. ...
Mon, 11 Jul, 2022 at 12:01 PM
The Data Transport Report provides statistics on the uploading, sending, delivery and responses of survey records in your system. It is compatible with Emai...
Mon, 2 Jan, 2023 at 3:04 AM
The NPS Overview report can be accessed navigating to Report Hub → By CustomerGauge → NPS Overview. This report provides you an overview of your NPS over t...
Wed, 15 Jun, 2022 at 8:19 PM
TABLE OF CONTENTS Introduction How to get to the Contact Page Page Description and Usage Contact Details Response History All Responses Sending H...
Mon, 24 Mar, 2025 at 4:59 PM
The Responses Report report can be accessed navigating to Report Hub → By CustomerGauge → Responses Report. This report provides you a view of your respons...
Wed, 15 Jun, 2022 at 3:43 PM
The Segments Overview report can be accessed navigating to Report Hub → By CustomerGauge → Segments Overview. This report provides you an overview of your ...
Wed, 15 Jun, 2022 at 3:44 PM
The Self Select Reasons Report provides an overview of the self-select comments your customers have selected in the survey. It provides a good overview of w...
Thu, 20 May, 2021 at 3:15 PM
The Waterfall Report can be accessed from the menu under Reports > By CustomerGauge. Click on the Waterfall report name or View button in the action ...
Thu, 17 Oct, 2024 at 10:46 AM
TABLE OF CONTENTS Introduction How to Unsubscribe a Customer from within CustomerGauge 1) Add directly from the Unsubscribes & Bounces Report 2) Go...
Mon, 24 Mar, 2025 at 4:58 PM
TABLE OF CONTENTS Introduction Response Details Manage Topics and Sentiments (Add, Remove, Update) Survey Overview Close the Loop Delete Single Sur...
Tue, 17 Jun, 2025 at 2:04 PM