The Self Select Reasons Report provides an overview of the self-select comments your customers have selected in the survey. It provides a good overview of which issues are most important to your customers.
An example of the self-select options a customer may tick in the survey.
The Self-Select Reasons Report can be accessed from the menu under Reports ➝ By CustomerGauge. Click on Self-Select Reasons report name or View button to open your report. Please note: The standard reports are not editable. If you do want to do that, you can make a Copy of the report. The copied report will be shown under the My Reports tab on Report Hub.
Main Categories (Level 1)
The Level 1 table gives an overview of all main categories that have been selected by the respondents. You can drill down on the blue numbers to view the list of responses. And as on all our tables, you can export as XLS or PNG and click on the headers to sort the columns.
In the Filter option, you will find all the usual filter options for date type, date range, and various advanced options like country, company or division.
Click here for more information about On-the-fly settings.
Note: this report includes a loyalty filter, allowing you to view the results for just Promoters, Passives or Detractors, or a combination of them. Using this filter will make it much easier to analyse your results. Don't forget to Apply your changes.
Sub-Categories (Level 2)
The Level 2 table gives an overview of all sub-categories that have been selected by the respondents. The column % (All) shows the percentage of Level 2 self-select issues compared to all (Level 1) reasons. Just as in the Level 1 table, you can drill down on the blue numbers to view the list of responses.