NPS Overview
Modified on: Wed, 15 Jun, 2022 at 8:19 PM
The NPS Overview report can be accessed navigating to Report Hub → By CustomerGauge → NPS Overview. This report provides you an overview of your NPS over time and against other key metrics.
Like all By CustomerGauge reports, you cannot edit it, but you are able to copy the report and edit the copy as you please. To make a copy of the report, simply navigate to the Report Hub and under Actions click on the 3 dots and then Copy.
Although you may not edit the report, you are able to select other group by date settings if you wish to do so. For that, open the report and then click on Filter and then under Grouping settings select the Group dates that you'd like to see.
For more information on each widget in this report, click on the images below:
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| This widget is ideal to display the NPS Score as an attractive Gauge. Where to find the widget? Data source: NPS Overview Visual: NPS Gauge What settings got configured? Widget name: NPS Widget height: 3 blocks For more information on this widget, click here! | This widget is ideal to view the distribution of your NPS score. Where to find the widget? Data source: NPS Overview Visual: NPS Frequency What settings got configured? Widget name: NPS Frequency Widget height: 3 blocks For more information on this widget, click here! | ||||||||||
| This widget is ideal to track your Contact Response Rate. Where to find the widget? Data source: NPS Overview Visual: Responce Rate What settings got configured? Widget name: Responses Rate Widget height: 3 blocks For more information on this widget, click here! | This widget is ideal to have an overview of combination of two metrics as a line and column visualisation. Where to find the widget? Data source: NPS Overview Visual: NPS Combo What settings got configured? Widget name: Response vs. NPS Trend Widget height: 3 blocks For more information on this widget, click here! | ||||||||||
| This widget is ideal to have an overview of a list of comments from your survey respondents. Where to find the widget? Data source: NPS Overview Visual: NPS Comments What settings got configured? Widget name: Comments Widget height: 8 blocks For more information on this widget, click here! | This widget is ideal to track trends over time for key metrics such as # Promoters, # Detractors and # Passives. Where to find the widget? Data source: NPS Overview Visual: What settings got configured? Widget name: Loyalty Trend Widget height: 3 blocks For more information on this widget, click here! | ||||||||||
| This widget is ideal to track trends over time for key metrics such as NPS, Delivered, Responses, Non Responses, Promoters, Detractors and Passives. Where to find the widget? Data source: NPS Overview Visual: NPS Table What settings got configured? Widget name: NPS Overtime Widget height: 5 blocks For more information on this widget, click here! | |||||||||||
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