Segments Overview
Modified on: Wed, 15 Jun, 2022 at 3:44 PM
The Segments Overview report can be accessed navigating to Report Hub → By CustomerGauge → Segments Overview. This report provides you an overview of your segments NPS, Responses and Close the Loop data.
Like all By CustomerGauge reports, you cannot edit it, but you are able to copy the report and edit the copy as you please. To make a copy of the report, simply navigate to the Report Hub and under Actions click on the 3 dots and then Copy.
Although you may not edit the report, you are able to select other segments if you wish to do so. For that, open the report and then click on Filter and then under Grouping settings select the segment that you'd like to see.
For more information on each widget in this report, click on the images below:
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Segments Overview | |||||||||||
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| NPS Score widget This widget is used to show the NPS score. Where to find the widget? Widget gallery → NPS → NPS Score What settings got configured? The widget was added with default settings. For more information on this widget, visit the support page. | NPS Combo widget This widget is used to visualize columns that show key metrics with absolute numbers and line metrics that show key metrics with percentages. Where to find the widget? Widget gallery → NPS → NPS Combo What settings got configured? General Settings Width: 9 Additional Settings Column metrics: Responses Line metrics: NPS Order by: Responses Order direction: DESC Page size: 25 For more information on this widget, visit the support page. | ||||||||||
| Response Rate This widget is used to show the percentage of responses. Where to find the widget? Widget gallery → Responses → Response Rate What settings got configured? The widget was added with default settings. For more information on this widget, visit the support page. | Responses Combo This widget is used to visualize columns that show key metrics with absolute numbers and line metrics with percentages. Where to find the widget? Widget gallery → Responses → Responses Combo What settings got configured? General Settings Width: 9 Additional Settings Column metrics: Responses, Non Responses Line metrics: empty Page size: 25 | ||||||||||
| Responses Table This widget provides a tabular view of key metrics for responses with both absolute numbers and percentages. Where to find the widget? Widget gallery → Responses → Responses Table What settings got configured? General Settings Width: 12 Additional Settings Metrics to display: Delivered, Non Responses, Opened, Clicked, Responses, Primary Responses, Reminder Delivered, Reminder Responses Page size: 50 For more information on this widget, visit the support page. | |||||||||||
| NPS Table This widget provides a tabular view of key metrics for NPS with both absolute numbers and percentages. Where to find the widget? Widget gallery → NPS → NPS Table What settings got configured? Additional Settings Metrics to display: Responses, NPS Page size: 50 For more information on this widget, visit the support page. | NPS Loyalty Spectrum This widget provides a segment visualization on the distribution of each NPS score given. Where to find the widget? Widget gallery → NPS → NPS Loyalty Spectrum What settings got configured? Additional Settings Page size: 50 For more information on this widget, visit the support page. | ||||||||||
| Close the Loop Rate This widget shows the percentage for Close the Loop metrics. Where to find the widget? Widget gallery → Close the Loop → Close the Loop Rate What settings got configured? Additional Settings Metrics to display: Followed-Up cases For more information on this widget, visit the support page. | Close the Loop Column This widget is used to visualize columns that show specific close the loop metrics. Where to find the widget? Widget gallery → Close the Loop → Close the Loop Column What settings got configured? General Settings Width: 9 Additional Settings Metrics to display: Total Cases, Open Cases Page size: 25 For more information on this widget, visit the support page. | ||||||||||
| Close the Loop Score This widget is used to show the score for close the loop metrics. Where to find the widget? Widget gallery → Close the Loop → Close the Loop Score What settings got configured? Additional Settings Metric: Average Days to Follow Up For more information on this widget, visit the support page. | Close the Loop Speed This widget shows you the average time taken to Follow-up on Cases and to Close Cases for a particular data segment. Where to find the widget? Widget gallery → Close the Loop → Close the Loop Speed What settings got configured? General Settings Width: 9 Additional Settings Order by: Time to Follow-Up Order direction: DESC Page size: 25 For more information on this widget, visit the support page. | ||||||||||
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