The NPS Table Widget allows you to present a summary of the NPS results in a Table view. 

This Table view comes with all the key metrics you would need with the ability to drill down on the number to see which customers fall into which bucket.  This powerful widget comes in two versions - to be able to see the information by Date or by a preferred Segment Value.

Metrics Available: 

  • #Delivered

  • #Responses, Response %

  • #Promoters, #Detractors, #Passives

  • # Comments 

  • #Non Response

  • #NPS.

Widget notes:

  • This widget has global data access restriction option
  • All Percentages shows 1 decimal and will sum to 100%
  • The number of Passives will not include "No scores"
  • The drill down (click on a number) will allow exporting of the complete data

Adding the Widget

Add the widget to your report clicking on New Widget and navigating to Widget Type or searching for Widget Name

Date/Segment Filter Settings:

  • The widget comes with standard Date and Segment filter settings
  • The widget allows "IS NOT" criteria in Segment filtering

Group by Settings:

  • In the Group by setting you can choose if you would like to see the information by Dates or by a Segment.
  • Choosing Dates will allow you to choose by what dates you want to see the information - Year, Quarter, Month, Week, Day
  • Choosing Segment will allow you to choose by which Segment you would see the information - For Example Group by Segment = "Client".

Additional Settings:

  • NPS Loyalty Filter allows you to choose for which Loyalty you would like to see the information. Leaving it blank will mean it shows the information for all Loyalties.
  • Metrics to Display allows you to select which Metrics you would like to display as columns on your table.
  • Order by: NPS, Promoters, Passives, Detractors, Non-Responses
  • Order direction: ASC or DESC
  • Page size: Defines the amount of records per page shown in the table.

Metrics calculation:

  • Delivered: Number of invitations successfully delivered to customers.
  • Responses: Number of surveys answered. The rate is calculated dividing the # of Responses by # of Delivered. The Response Rate includes all responses even No Scores.