Close the Loop Reporting

Close the Loop: My Cases
My Cases widget helps you see all the cases that are assigned to you, in which stage of closing the loop they are and how long it's been since the surv...
Fri, 21 May, 2021 at 11:05 AM
Close the Loop: Close the Loop Score
The Close the Loop Score widget gives you a quick view of your case statuses. You can setup the widget to display one of the following options # Total ...
Fri, 21 May, 2021 at 1:24 PM
Close the Loop: Close the Loop Summary
The Close the Loop Summary widget helps you have an overview of the statuses of your workflow cases and if your team is meeting their KPI. To a...
Fri, 21 May, 2021 at 1:27 PM
Close the Loop: KPI Summary
The KPI Summary widget helps you track how quickly your teams are closing the cases with customers. With this widget, you can track the number of cases wher...
Fri, 21 May, 2021 at 1:33 PM
Close the Loop: Close the Loop Rate
The Close the Loop Rate widget shows your Closed cases % and Followed-Up cases % on a different visualization. Great to add on Dashboards for a quick view. ...
Fri, 21 May, 2021 at 1:36 PM
Close the Loop: Assigned Cases Table
The Assigned Cases widget shows a list of all cases assigned to all users, grouped by the status. The first row of this widget is always the cases that does...
Fri, 21 May, 2021 at 1:40 PM
Close the Loop: Close the Loop Speed
The Close the Loop Speed widget shows you the average time to Follow-Up on to Close overtime and compare against your relevant segments. Allowing you to che...
Fri, 21 May, 2021 at 1:47 PM
Close the Loop: Close the Loop Table
The Close the Loop Table widget helps you check your Close the Loop metrics overtime and compare against your relevant segments. Allowing you to check if th...
Fri, 21 May, 2021 at 1:57 PM
Close the Loop: Close the Loop Trend
The Close the Loop Trend widget helps you check your Close the Loop metrics overtime. Allowing you to check if there was an improvement on the Close the Loo...
Mon, 24 May, 2021 at 12:42 PM
Close the Loop: Close the Loop Column
The Close the Loop Column widget shows you key close loop metrics such as Total Cases, Open cases, Progress cases, Closed Cases, KPI Follow-up and KPI Close...
Thu, 23 Sep, 2021 at 12:30 PM