What is Signal?
Signal is a Gaige AI agent that helps organizations make sense of customer conversations that are often scattered across different channels, teams, and formats. It takes a text-based input to identify meaningful insights and turn them into actionable survey responses through its dedicated flow, triggering all post-response processes, such as Workflow/Close the Loop alerts, Outgoing Webhooks, and Text Analysis.
In practice, Signal turns everyday customer feedback into real-time sentiment intelligence. This helps teams spot early patterns, understand what customers are trying to say, and take action before small issues become larger ones. The result is a clearer view of customer needs and a stronger foundation for more timely, thoughtful relationships.
Where can I find it?
If its enabled in your system, it can be found on the Menu in the Gaige section:
Who is this activated for?
- The feature is activated for all Admin roles.
- The Feature respects the data access restriction setup in your system.
Where is the AI capability hosted?
- The AI capability is hosted in the region of your system within our ecosystem.
- Looking for information on the Data privacy? Contact your Strategic Account Manager for the details.
Creating Signals in bulk
To create/import Signals in bulk, you can use the Imports functionality in CustomerGauge. You will need to start by creating a new Mapping for "Signal".