Response Rate widget helps you to track your Response Rate for your campaign, program or specific part of your business. 





This widget shows you your:

  • Response Rate%
  • #Primary Responses (%)
  • #Reminder responses (%)
  • #Non Response (%)




Widget notes:

  • This widget has global data access restriction option
  • Response Rate is calculated on Delivered Numbers (Net Response %)
  • All Percentages will now show 1 decimal and will sum to 100%




Adding the Widget

Add the widget to your report clicking on New Widget and navigating to Widget Type or searching for Widget Name




Date/Segment Filter Settings:



  • The widget comes with standard Date and Segment filter settings
  • The widget allows "IS NOT" criteria in Segment filtering


Metrics calculation:


  • Responses: Number of surveys answered. The rate is calculated dividing the # of Responses by # of Delivered. The Response Rate includes all responses even No Scores.
  • Primary Responses: The rate is calculated dividing the # of Primary Responses by the # of Responses.
  • Reminder Responses: The rate is calculated dividing the # of Reminder Responses by the # of Responses.