Tags Reporting

Text & Sentiment Analytics Introduction
What is Text & Sentiment Analytics? Text analytics is the process of deriving structured data from unstructured text. It helps you find patterns and...
Thu, 14 May, 2020 at 9:26 PM
Tags Feature
The Tags feature allows you to manually classify customers or customer responses with words or phrases. While handling cases, agents can add as many tags as...
Fri, 19 Jun, 2020 at 11:47 AM
Tags, Text Analytics, & Sentiment Analysis Visualizations
Tags: This data source covers all visualizations and reporting metrics available in the Tags Data Source. The Tags Data Source is used for both Tags, a...
Thu, 27 May, 2021 at 12:34 PM
Tags: Table
Table:  Allows you to display the Frequency per topic in tabular format. To add this visualization to your Report, Go to Add Widget -> Tags Data ...
Fri, 21 May, 2021 at 10:24 AM
Tags: Scatter Chart
  Scatter chart:  Allows you to display the Frequency versus NPS per topic. To add this visualization to your Report, Go to Add Widget -> Tags D...
Fri, 21 May, 2021 at 10:58 AM
Tags: Tags Summary
Tags Summary:  Allows you to either focus on Tags or Topics. If you focus on Tags, you can see how many Responses you have with and without Tags. If yo...
Fri, 21 May, 2021 at 10:59 AM
Tags: Sentiment Breakdown
Sentiment Breakdown:  Allows you to display sentiments per topic in either absolute numbers, or percentages. To add this visualization to your Repor...
Fri, 21 May, 2021 at 11:02 AM