Tags Reporting
What is Text & Sentiment Analytics? Text analytics is the process of deriving structured data from unstructured text. It helps you find patterns and...
Mon, 3 Jul, 2023 at 1:57 PM
The Tags feature allows you to manually classify customers or customer responses with words or phrases. While handling cases, agents can add as many tags as...
Fri, 19 Jun, 2020 at 11:47 AM
Tags: This data source covers all visualizations and reporting metrics available in the Tags Data Source. The Tags Data Source is used for both Tags, a...
Thu, 27 May, 2021 at 12:34 PM
This widget allows you to track several key metrics for Tags and Topics in a table view. Notes: This widget has the global data access restric...
Tue, 29 Nov, 2022 at 4:55 PM
Tags Scatter widget provides a visualization on Tags and Topics distributed over Responses and NPS. Widget notes: You are able to drill dow...
Tue, 13 Dec, 2022 at 5:51 PM
Tags Summary widget provides a visualization on the rate of responses with and without Tags (manual tags) or the rate of comments with and without Topics (T...
Wed, 27 Jul, 2022 at 2:04 PM
Topics by Sentiment visualize the sentiment breakdown of the topics for the comments analyzed based on Sentiment Analysis. The Sentiment displayed are Posit...
Wed, 13 Jul, 2022 at 1:58 PM