Tags Reporting

Text & Sentiment Analytics Introduction
What is Text & Sentiment Analytics? Text analytics is the process of deriving structured data from unstructured text. It helps you find patterns and...
Thu, 14 May, 2020 at 9:26 PM
Tags Feature
The Tags feature allows you to manually classify customers or customer responses with words or phrases. While handling cases, agents can add as many tags as...
Fri, 19 Jun, 2020 at 11:47 AM
Tags, Text Analytics, & Sentiment Analysis Visualizations
Tags: This data source covers all visualizations and reporting metrics available in the Tags Data Source. The Tags Data Source is used for both Tags, a...
Thu, 27 May, 2021 at 12:34 PM
Tags: Table
This widget allows you to display the amount of Responses per topic in tabular format. To add this widget click on Add Widget > navigate to Tags >...
Wed, 2 Mar, 2022 at 12:58 PM
Tags: Scatter Chart
  Scatter chart:  Allows you to display the Frequency versus NPS per topic. To add this visualization to your Report, Go to Add Widget -> Tags D...
Fri, 21 May, 2021 at 10:58 AM
Tags: Tags Summary
Tags Summary widget provides a visualization on the rate of responses with and without Tags (manual tags) or the rate of comments with and without Topics (T...
Wed, 27 Jul, 2022 at 2:04 PM
Tags: Sentiment Breakdown
Sentiment Breakdown:  Allows you to display sentiments per topic in either absolute numbers, or percentages. To add this visualization to your Repor...
Fri, 21 May, 2021 at 11:02 AM
Tags: Topics by Sentiment
Topics by Sentiment visualize the sentiment breakdown of the topics for the comments analyzed based on Sentiment Analysis. The Sentiment displayed are Posit...
Wed, 13 Jul, 2022 at 1:58 PM