Tags Reporting
TABLE OF CONTENTS Introduction How it works Topic analysis Sentiment analysis Privacy How redaction works Enabling and disabling redaction How ...
Wed, 20 Nov, 2024 at 5:37 PM
The Tags feature allows you to manually classify customers or customer responses with words or phrases. While handling cases, agents can add as many tags as...
Fri, 19 Jun, 2020 at 11:47 AM
This widget allows you to track several key metrics for Tags and Topics in a table view. Notes: This widget has the global data access restri...
Fri, 8 Nov, 2024 at 4:25 PM
Tags Scatter widget provides a visualization on Tags and Topics distributed over Responses and NPS. Widget notes: You are able to drill dow...
Fri, 8 Nov, 2024 at 4:25 PM
Tags Summary widget provides a visualization on the rate of responses with and without Tags (manual tags) or the rate of comments with and without Topics (T...
Fri, 8 Nov, 2024 at 4:25 PM
Topics by Sentiment helps you visualize the sentiment breakdown of the topics from the comments analyzed based on by Text & Sentiment Analytics or the F...
Fri, 8 Nov, 2024 at 4:25 PM
This support page refers to an older feature. For information on the new Feedback AI Assistant click here. What is Text & Sentiment Analytic...
Thu, 24 Oct, 2024 at 3:58 AM