Drivers Loyalty widget shows the amount of responses given to primary or secondary drivers for Promoters, Passives and Detractors.

Widget notes:

  • You are able to filter in and out each loyalty just by clicking on Promoters, Passives or Detractors that are found in the bottom of the chart. The chart will be updated instantly to reflect the changes.
  • Hover over each bar to check the amount of responses.
  • This widget is able to filter by drivers.
  • This widget has the global data access restriction option.

Adding the Widget

Add the widget to your report clicking on New Widget and navigating to Drivers or searching for Drivers Loyalty.

Additional Settings:

Drivers to display: This setting changes which drivers are shown. The possible values are Primary or Secondary drivers.

Page Size: This setting changes the amount of bars shown. The possible values are 5, 10, 15 and 20.

Interaction with Drivers Filter

Since a person can choose multiple drivers, filtering a specific driver will also show the other drivers that were selected. This empowers you on identifying relations between different drivers.

In the following image you can see that the Driver Filter applied is "Customer Support". In this case, all the other drivers are also drivers chosen by people who selected "Customer Support" as a primary driver.