The NPS Summary widget helps you have an overview of the Delivered, Responses received and Loyalty split information. 

How to add the widget?

To add this widget to your Dashboard/Report go to Add Widget → NPS data source → NPS Summary

The Widget Properties:

The widget loads by default with a 3 Width X 3 Height size. You can change it in the Widget properties of the Widget properties.  You can also choose the update the name of the widget to add more details - For example NPS Summary - USA

Date/Segment Filter Setting:

  • The widget comes with standard Date and Segment filter settings
  • In your Segment filters drop-down you will also be able to find the Loyalty option as a standard.
  • The widget allows "IS NOT" criteria in Segment filtering

Widget Notes:

  • Delivered (Delivered = number of invitations successfully delivered to customers).
  • Response Rate is calculated on Delivered Numbers (Net Response %). The Response Rate includes all responses even No Scores.
  • All Percentages will now show 1 decimal and will sum to 100%
  • The number of Passives will not include "No scores"
  • The drill down (click on a number) will allow exporting of the complete data
  • The NPS Calculation used is (Number of Promoters - Number of Detractors)/ Responses. Do note that the number of responses can contain no scores.