The NPS Summary widget helps you have an overview of the Delivered, Responses received and Loyalty split information.
How to add the widget?
To add this widget to your Dashboard/Report go to Add Widget → NPS data source → NPS Summary
The widget loads by default with a 3 Width X 3 Height size. You can change it in the Widget properties of the Widget properties. You can also choose the update the name of the widget to add more details - For example NPS Summary - USA
Date/Segment Filter Setting:
- The widget comes with standard Date and Segment filter settings
- In your Segment filters drop-down you will also be able to find the Loyalty option as a standard.
- The widget allows "IS NOT" criteria in Segment filtering
Widget Notes:
- Delivered (Delivered = number of invitations successfully delivered to customers).
- Response Rate is calculated on Delivered Numbers (Net Response %). The Response Rate includes all responses even No Scores.
- All Percentages will now show 1 decimal and will sum to 100%
- The number of Passives will not include "No scores"
- The drill down (click on a number) will allow exporting of the complete data
- The NPS Calculation used is (Number of Promoters - Number of Detractors)/ Responses. Do note that the number of responses can contain no scores.