Data Sources & Visualizations

Add a Widget - NPS Data Source
NPS: This data source covers all visualizations and Reporting Metrics available in the NPS Data Source.                                          ...
Mon, 3 Feb, 2020 at 1:52 PM
Add a Widget - Drivers Data Source
Drivers: List of the available Visualization and Metric under the Drivers Data Source.                                                      ...
Wed, 7 Mar, 2018 at 2:22 PM
Add a Widget - CES, CSAT, RATING, Additional Comments
List of the available Visualization and Metric under the CSAT, CES, RATING, Additional Questions and Additional Comments Data Source. CSAT:           ...
Mon, 12 Aug, 2019 at 12:48 PM
Add a widget - Upload & Misc
List of the available Visualization and Metric under the Upload and Misc Data Source. Upload: Upload History Data Source Visualization Me...
Wed, 13 Nov, 2019 at 12:04 PM
Close the Loop Data Source: KPI Summary
The KPI Summary widget helps you track how quickly your teams are closing the cases with customers. With this widget, you can track the number of cases wher...
Wed, 15 Jul, 2020 at 12:22 PM
Close the Loop Data Source: Close the Loop Summary
The Close the Loop Summary widget helps you have an overview of the statuses of your workflow cases and if your team is meeting their KPI. To a...
Wed, 15 Jul, 2020 at 1:45 PM
Tags Data Source: Table visualization
Table:  Allows you to display the Frequency per topic in tabular format. To add this visualization to your Report, Go to Add Widget -> Tags Data ...
Thu, 1 Nov, 2018 at 11:58 AM
Tags Data Source: Scatter Chart visualization
  Scatter chart:  Allows you to display the Frequency versus NPS per topic. To add this visualization to your Report, Go to Add Widget -> Tags D...
Thu, 1 Nov, 2018 at 11:58 AM
Tags Data Source: Tags Summary visualization
Tags Summary:  Allows you to either focus on Tags or Topics. If you focus on Tags, you can see how many Responses you have with and without Tags. If yo...
Thu, 1 Nov, 2018 at 11:58 AM
Tags Data Source: Sentiment Breakdown visualization
Sentiment Breakdown:  Allows you to display sentiments per topic in either absolute numbers, or percentages. To add this visualization to your Repor...
Thu, 1 Nov, 2018 at 11:52 AM