The multi-purpose widget can be used to get a Table view your CES, CSAT or RATING Questions Scores.
Group By Date:
Group By Segment:
- This widget has global data access restriction option
- This widget is able to filter by drivers
How to add the widget?
To add this widget to your Dashboard/Report go to Add Widget → Additional Score → Add. Scores Table
Date/Segment Filter Setting:
- The widget comes with standard Date and Segment filter settings
- The widget allows "IS NOT" criteria in Segment filtering
Group By Widget Setting:
This section allows you to choose if you would like to see the data presented by Date or by a Segment of your choice.
- Date (See rows as dates)
- Segment (See rows as a data segment)
Additional Widget Setting:
This section allows you to choose the widget specific setting such as which metric you want to report on, which question etc.
- Choose the question type you want to report on. This has to match with the question type on your survey. The full range of options are displayed below.
- Choose the question you want to report on - This can be linked to a specific question on your survey. Here you can have multiple questions to see a combination reporting.
Previous and Current Period:
Here you can see the current period information in comparison with the previous year and if the score has gone up or down based on the same period from a year before.
View Details:
- Click on number in the Responses column to drill into with customer information.
