The multi-purpose widget can be used to get a Table view your CES, CSAT or RATING Questions Scores.


Group By Date:


Group By Segment:


  • This widget has global data access restriction option
  • This widget is able to filter by drivers



How to add the widget?


To add this widget to your Dashboard/Report go to Add Widget → Additional Score Data Source → Additional Score Table






The widget loads by default with a 6 Width X 3 Height size. You can change it in the Widget properties of the Widget properties.  You can also choose the update the name of the widget to add more details - For example CES Table - USA


Date/Segment Filter Setting:


  • The widget comes with standard Date and Segment filter settings
  • The widget allows "IS NOT" criteria in Segment filtering


Group By Widget Setting:


This section allows you to choose if you would like to see the data presented by Date or by a Segment of your choice. 

  • Date (See rows as dates)
  • Segment (See rows as a data segment)



Additional Widget Setting:


This section allows you to choose the widget specific setting such as which metric you want to report on, which question etc.


  1. Choose the question type you want to report on. This has to match with the question type on your survey. The full range of options are displayed below.
  2. Choose the question you want to report on - This can be linked to a specific question on your survey. Here you can have multiple questions to see a combination reporting.



Previous Period:

Here you can see the current information in comparison with the previous period and if the score has gone up or down.


View Details:

  • Click on number in the Responses column to drill into with customer information.





The Calculation Used:


  • Average Score 
    • CES: Sum of all scores / # responses
    • CSAT: Sum of all scores / # responses
    • Rating: Sum  of all scores / # responses

  • CSAT Score calculation: (# of positive scores / # responses) * 100
    • CSAT (1-5): 4 and 5 are positive scores
    • CSAT (1-10): 9 and 10 are positive scores

  • CES Score calculation: (# of positive scores / # responses) * 100
    • CES (1-5): 4 and 5 are positive scores
    • CES (1-7): 5 to 7 are positive scores