Workflow Rules

What is Workflow Alerts/Rules?
Assist users across all personas stay to on top of their different account experience actions with CustomerGauge's smart alerts. Workflow Rules all...
Tue, 21 Jun, 2022 at 2:53 AM
New Email Bounces Alerts
Sending a notification to your Account Managers will help them ensure they're gathering the feedback they expect to get. Who can receive these aler...
Tue, 31 Aug, 2021 at 10:14 AM
Lack of Response Alerts
Allows account managers to be alerted when they have not received a response from a contact who was sent a survey invitation. The number of days after which...
Tue, 31 Aug, 2021 at 10:15 AM
New Response Alerts
This smart alert allows account managers to be alerted via email in real-time when a new Survey Response comes through.  Who can receive these alerts...
Fri, 13 May, 2022 at 2:45 PM
Case Not Closed Alert
    This alert allows account managers to be alerted via email as soon as a case that is open or in progress hits a time threshold specified, giving more c...
Tue, 21 Jun, 2022 at 2:54 AM
New Response: Close the Loop on-the-go
This feature allows a quick case status update for a smooth and continuous workflow. Setting up: 1. Navigate to Settings > Workflow Rules...
Wed, 20 Apr, 2022 at 1:40 PM