Workflow Rules

Workflow Rules
Assist users across all personas stay to on top of their different account experience actions with CustomerGauge's smart alerts. Workflow Rules all...
Wed, 21 Sep, 2022 at 4:36 PM
New Email Bounces Alerts
Sending a notification to your Account Managers will help them ensure they're gathering the feedback they expect to get. Who can receive these aler...
Tue, 31 Aug, 2021 at 10:14 AM
Lack of Response Alerts
Allows account managers to be alerted when they have not received a response from a contact who was sent a survey invitation. The number of days after which...
Tue, 31 Aug, 2021 at 10:15 AM
New Response Alerts
This smart alert allows account managers to be alerted via email in real-time when a new Survey Response comes through.  Who can receive these alerts...
Fri, 13 May, 2022 at 2:45 PM
Case Not Closed Alert
    This alert allows account managers to be alerted via email as soon as a case that is open or in progress hits a time threshold specified, giving more c...
Tue, 21 Jun, 2022 at 2:54 AM
New Response: Close the Loop on-the-go
This feature allows teams to stay on top of their close the loop, enabling them to quickly update case status directly without a login process for a smooth ...
Tue, 23 Aug, 2022 at 10:20 AM
Workflow History
The Workflow History logs information on triggered alerts that have happened in the last 90 days and shows the information ordered from most recent to oldes...
Wed, 21 Sep, 2022 at 3:01 PM