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Integration (In-App Business User Version) 10

• List of Available Integrations
• Integration: Before you start
• Integration: Authentication
• Integration: Fields to pull
• Integration: Pull criteria

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Single Sign On 2

• AWS Cognito SSO Single Sign On IDP Attributes
• Single Sign On (SSO) with SAML 2.0

Salesforce Integration 1

• Overview

CustomerGauge for Salesforce App 1

• How to install the CustomerGauge for Salesforce App

Microsoft Dynamics Integration 5

• Getting Started with Microsoft Dynamics Integrations
• Microsoft Dynamics: How to Authenticate
• Microsoft Dynamics: How to Set Up an Accounts Integration
• Microsoft Dynamics: How to Set Up a Contacts Integration
• Microsoft Dynamics: How to set up a Survey Integration

SugarCRM Integration 8

• The Principle of SugarCRM Integrations
• Getting Started with SugarCRM
• Navigating the Integrations Page
• Authenticating to SugarCRM
• Setting up an Account Sync SugarCRM Integration

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Webhooks 16

• What are Incoming Webhooks?
• Incoming Webhook: Survey Sending
• Incoming Webhooks: Send Survey upon Ticket Closed in Zendesk
• Incoming Webhooks: Adding Platform/Login Usage Activities from Pendo.io
• Incoming Webhooks: Adding Support Ticket Activities from Zendesk

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Slack 1

• Slack Integration: Workflow Alerts and Report Dispatches

Microsoft Teams 1

• Microsoft Teams: Email Alerts and Automated Dispatched Reports

Zapier Integration 16

• Getting Started with the CustomerGauge Zapier App
• Authenticating to CustomerGauge's Zapier App
• Using the "Update/Create Activity" Action
• Using the "Send Survey Invitation" Action
• Using the "Upload Survey Response" Action

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Embedded Survey 1

• Capturing Net Promoter responses from FreshDesk and other Helpdesk systems