Modified on: Wed, 13 Nov, 2019 at 12:53 PM
You can find the complete list of customer emails that have unsubscribed in the Unsubscribe section under Admin on the menu. It displays email / phone number / domain and date of unsubscribe. You can also manually add an unsubscribe to this list, delete unsubscribes and download the table.
WHAT'S NEW: You can also find the complete list of customer emails that have bounced. It displays email, bounce type, bounce date and reason. You can also manually add a bounce to this list, delete bounces and download the table.
WHAT'S NEW: Now is possible to filter by the Unsubscribe date or Bounce Date! This date is applicable on the report level, so the dates you add here will be applied on both Unsubscribes and Bounces list.
The default date range is 1 year rolling period.
How to Unsubscribe a Customer from within CustomerGauge
To manually unsubscribe a customer email address:
1) Go to the Unsubscribes & Bounces Report
Go to the Unsubscribe under Admin in the menu. This will open a page showing the list of unsubscribed contacts.
Click on the + Add button at the top left hand corner of the Unsubscribes List to add an email address/phone number.
2) Add an email address
Enter the email address of the contact you wish to unsubscribe. The date and time as well as your username will be saved, so you can keep track of who unsubscribed the contact when.
Click on the Save icon on the bottom right hand corner to save the action and unsubscribe.
- You can also unsubscribe an entire domain name, if for instance you wish to exclude all employees from a particular company from your emails. You can do this in the same manner as adding a single email address, except you add just the domain name starting with the '@' symbol. For instance:
You can also un-subscribe people from SMS/Text invites by entering their mobile number (with country code) instead of their email address.
Deleting an Unsubscribe or Bounce
Each email/phone number unsubscribed can be deleted (so the client will receive the surveys again).
- Simply click on the trash icon to delete the record
- And confirm on the confirmation pop up
|5.0.0||Hard||Address does not exist|
|5.1.0||Hard||Other address status|
|5.1.1||Hard||Bad destination mailbox address|
|5.1.2||Hard||Bad destination system address|
|5.1.3||Hard||Bad destination mailbox address syntax|
|5.1.4||Hard||Destination mailbox address ambiguous|
|5.1.5||Hard||Destination mailbox address valid|
|5.1.6||Hard||Mailbox has moved|
|5.1.7||Hard||Bad sender\’s mailbox address syntax|
|5.1.8||Hard||Bad sender’s system address|
|5.2.0||Soft||Other or undefined mailbox status|
|5.2.1||Soft||Mailbox disabled, not accepting messages|
|5.2.3||Hard||Message length exceeds administrative limit.|
|5.2.4||Hard||Mailing list expansion problem|
|5.3.0||Hard||Other or undefined mail system status|
|5.3.1||Soft||Mail system full|
|5.3.2||Hard||System not accepting network messages|
|5.3.3||Hard||System not capable of selected features|
|5.3.4||Hard||Message too big for system|
|5.4.0||Hard||Other or undefined network or routing status|
|5.4.1||Hard||No answer from host|
|5.4.3||Hard||Routing server failure|
|5.4.4||Hard||Unable to route|
|5.4.6||Hard||Routing loop detected|
|5.4.7||Hard||Delivery time expired|
|5.5.0||Hard||Other or undefined protocol status|
|5.5.3||Soft||Too many recipients|
|5.5.4||Hard||Invalid command arguments|
|5.5.5||Hard||Wrong protocol version|
|5.6.0||Hard||Other or undefined media error|
|5.6.1||Hard||Media not supported|
|5.6.2||Hard||Conversion required and prohibited|
|5.6.3||Hard||Conversion required but not supported|
|5.6.4||Hard||Conversion with loss performed|
|5.7.0||Hard||Other or undefined security status|
|5.7.1||Hard||Delivery not authorized, message refused|
|5.7.2||Hard||Mailing list expansion prohibited|
|5.7.3||Hard||Security conversion required but not possible|
|5.7.4||Hard||Security features not supported|
|5.7.6||Hard||Cryptographic algorithm not supported|
|5.7.7||Hard||Message integrity failure|
|9.1.1||Hard||Hard bounce with no bounce code found. It could be an invalid email or rejected email from your mail server (such as from a sending limit).|
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