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The Basics

The Basics 1

How is NPS calculated?

8 steps to success with CustomerGauge 9

Before you start
Step 1: Set up your campaign
Step 2: Prep your data
Step 3: Rally your team
Step 4: Launch your campaign

See all 9 articles

Best Practice Guides 3

Best practice for invitation emails
Optimal surveying: our standard questions
Defining your self-select reasons (drivers)

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Copyright CustomerGauge © 2018

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