Over the years, CustomerGauge has strived to evolve as your customer experience program evolves.
To ensure that you continue to have the best and most up-to-date experience using our software, we require all customers to migrate from the Delivery Manager to the New Campaign and Survey Suite by March 27th, 2025.
Key Information:
Migration deadline: [Thursday, March 27th 2025]
Support available: CustomerGauge Account Services
Cost: No additional charge for existing customers
How does this affect my account?
While your current version is still functional, in 30 days some features you may rely on will become unavailable due to necessary technical updates. We've made this migration as seamless as possible, and our team is here to help every step of the way.
What will my price be after migration?
There is no cost to migrate your system from the Delivery Manager to the New Campaign and Survey Suite.
Why migrate and what should you expect?
After collecting years of customer feedback, it was time to address all pain points by launching a new, powerful product. This version includes improvements such as intuitive email campaigns, multiple delivery vectors, 190+ language translation options, faster campaign launches, and more.
How can I review or edit my Campaigns?
Your campaigns are ready for review or can be created using the Platform Tours in our Academy environment.
In order to start using the campaigns, a few tweaks will need to be made to your upload method. If you are still on one of our older import methods (legacy manual imports / Salesforce 4.0 / 4.1 API / SFTP), you will need to update this to a newer feature.
Pick the import method relevant to your system and use the support articles suggested below:
- Manual (also relevant if you have an integration, but use manual uploads for occasional testing)
- Move from SFTP or API 4.1
- Typically you would use our Multi-Object PUT single record API and learn how to do the mapping for it here
- Other API options available listed here
- Move from Salesforce 4.0 integration
- 5.0 Salesforce Integrations (import)
- Outgoing webhooks (export)
- Locale and Delivery Vector field
And always remember to do end-to-end tests for all campaigns before launching them. The testing method is described here in Academy. How to delete test records is described here.
Where can I find more information?
For more information on the Delivery Manager to New Suite migration, please visit our FAQ here.
We value your business and want to ensure you continue to have uninterrupted access to all the features you depend on to create great customer experiences.
Please contact [email protected] to begin your migration.