The Close the Loop Map widget provides a visualization of key Close the Loop metrics distributed over a map, this powerful view can help highlight regional trends and hotspots.


This widget view shows all the key metrics you would need while hovering a country, and it has the ability to drill down on countries to access the full list of records for the selected metric.


  • For this widget to properly work it is required that values populated in the Country field follows the ISO 3166-2 format.



Widget notes:

  • This widget has the global data access restriction option
  • All Percentages show 1 decimal and will sum to 100%
  • You have the ability to change between % or # for applicable metrics in widget settings and directly on the widget chart.
  • The drill down will allow exporting of the complete data


Metrics available while hovering: 

  • # Total Cases

  • # Open Cases (Open Cases %)

  • # Progress Cases (Progress Cases %)

  • # Closed Cases (Closed Cases %)

  • # KPI Follow-Up (KPI Follow-Up %)

  • # KPI Closed (KPI Closed %)

  • # Follow Up Requested




Adding the Widget


Add the widget to your report by clicking on New Widget and navigating to the Close the Loop bucket or searching for Close the Loop Map.




Additional Settings:


KPI: Cases followed-up in time (Hours): This setting allows you to set a KPI target for cases to be followed up with, the widget will only show records that have been followed up with within the amount of hours provided here. 


KPI: Cases closed in time (Hours): This setting allows you to set a KPI target for cases to be closed, the widget will only show records that the case has been closed within the amount of hours provided here.


Metric to display: This defines the default metric for the chart to be based on, currently it supports the follow metrics: Total Cases, Open Cases, Progress Cases, Closed Cases, KPI Follow-Up, KPI Closed, Follow Up Requested.

Toggle %: Some metrics also supports percentages, turning on this option will update the chart to show the colors based on a percentage scale (0% to 100%.).


Map type: This setting specifies which map will be displayed in the widget view. You can choose between the following options: World Map, Globe, Europe, Africa, Asia, North America, Central America, South America, and Oceania.



Examples:

Globe
Europe
Asia




Metrics calculations:

  • Total Cases: Total amount of cases Opened, In progress, and Closed.

  • Open Cases: Total amount of Cases with status Open.
    Open Cases Rate calculation: # Open cases / # Total cases

  • Progress Cases: Total amount of Cases with status Progress.
    Progress Cases Rate calculation: # Progress cases / # Total cases

  • Closed Cases: Total amount of cases with status Closed.
    Closed Cases Rate calculation: # Closed cases / # Total cases

  • KPI Follow-Up: Total amount of cases that have been update to Progress within the specified threshold in the setting KPI: Cases followed-up in time (Hours).
    KPI Follow-Up Rate calculation: # KPI Follow-Up cases / # Progress cases

  • KPI Closed: Total amount of cases that have been update to Closed within the specified threshold in the setting KPI: KPI: Cases closed in time (Hours).
    KPI Closed Rate calculation: # KPI Closed cases / # Closed cases

  • Follow Up Requested: Total amount of respondents that selected Yes when asked if they'd like to be followed up with in the survey.