What are dynamic values?
"Data Placeholders", also known as "Merge Tags", or "Piped in data", are strings of text that will be dynamically replaced with the corresponding data.
You can use dynamic values for fields uploaded into CustomerGauge as part of a survey invitation record.
For example, if you have the NPS question "How likely are you to recommend [[segment_a]] to your friends and family?", it could be displayed as "How likely are you to recommend SimpleWays to your friends and family?".
Good to know
Square brackets and Curly brackets
Dynamic placeholders for data provided on the survey record, use square brackets ( "[[]]" ) in surveys, while data coming from the survey, such as the selected NPS Score, use curly brackets ( "{{}}" ).
Survey Preview
Note that when previewing your survey, there is no actual survey record linked to the preview.
Dynamic Survey Record data placeholders can therefor show up as blank when previewing your survey.
Available in these places
You can use dynamic placeholders in the following places in the survey:
- Question titles / survey widget headings
- HTML box
Fields for dynamic placeholders
Dynamic placeholders can be used for the following fields;
Please note that fields may be labeled differently in your system.
Survey Record data
Customer Number | [[number_customer]] |
Customer Email | [[email]] |
Telephone | [[sms_telephone]] |
Name | [[first_name]] [[last_name]] |
Person Salutation | [[salutation]] |
Job Position | [[job_position]] |
Job Level | [[job_level]] |
Language | [[language]] |
Company number | [[company_number]] |
Company | [[company]] |
Agent Name | [[agent_name]] |
Agent Email Contact | [[agent_email]] |
Country | [[country.value]] |
State | [[state]] |
Area | [[area]] |
City | [[city]] |
Division | [[division.name]] |
Currency | [[currency]] |
NPS Format | [[nps_format]] |
Number Order | [[number_order]] |
Order Value | [[order_value]] |
Date Order | [[date_order]] |
SKU ID | [[product_code]] |
Segment A | [[segment_a]] |
Segment B | [[segment_b]] |
Date Email Sent | [[email_sent_date]] |
Survey answers
| Customer NPS Score | {{q1}} |
| Customer Comment | {{comment}} |
| Followup Details | {{followup_details}} |
| Additional Question 1 | {{flexi_survey_1}} |
| Additional Question 2 (etc) | {{flexi_survey_2}} |
To show answers to additional questions, such as CES or CSAT, simply provide "flexi_survey_" combined with the Question ID, in curly brackets.
You can find the Question IDs in two ways;
- In the Export Engine, find the number next "Question #" in the additional questions drop-down.
- In the Report Hub, when editing an Additional Question widget, find the number next "Question #" in the additional questions drop-down.