Survey Builder
The Survey Builder allows you to edit your survey(s): you can change the wording, upload a new banner, edit your footer information, and even add and re...
Wed, 31 Mar, 2021 at 11:01 PM
There are two options with regards to uploading survey logos - Using a single (same) logo for all your surveys or Using survey-specific logos. Requireme...
Wed, 31 Mar, 2021 at 11:02 PM
Using the CSS Editor in the Survey Builder you can customise the standard survey layout to your preferred style. Some of the layout features you can edit...
Fri, 21 May, 2021 at 9:22 PM
Looking for translations of the unsubscribe text to add to your Survey Builder for various languages? Please see here. Editing your Unsubscribe page ...
Wed, 30 Jun, 2021 at 11:06 PM
The standard Survey Builder widgets are: Core survey widgets NPS Question Drivers NPS Comment Box Follow-up Question Other widgets Addi...
Wed, 23 Jun, 2021 at 8:32 PM
After your customer answers the NPS question on the first page of your survey, you already know whether they are a Promoter, a Passive, or a Detractor. U...
Thu, 22 Feb, 2018 at 4:56 PM
The book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” (2013, Matthew Dixon, Nick Toman, and Rick DeLisi) introduced th...
Tue, 25 Aug, 2020 at 4:44 PM
Drivers, or self-select reasons, are tick boxes allowing the customer to quickly indicate which aspects of your products or services primarily influenc...
Thu, 20 May, 2021 at 1:00 AM
CustomerGauge offers the possibility to add data to a survey response, without the customer needing to answer additional questions. For example, if you ...
Mon, 2 Nov, 2020 at 11:02 AM
To edit the Anonymous survey you have to go directly to the Survey Builder, which you can find within the Delivery Manager. 1. Go to Campaigns --> De...
Mon, 24 May, 2021 at 9:48 PM