Survey Builder
The Survey Builder allows you to edit your survey(s): you can change the wording, upload a new banner, edit your footer information, and even add and re...
Wed, 1 Aug, 2018 at 2:40 PM
Improvements We have improved the experience of uploading your logo for your surveys. Going forward - there are two options with regards to uploadin...
Thu, 2 Aug, 2018 at 5:15 PM
Using the CSS Editor in the Survey Builder you can customise the standard survey layout to your preferred style. Some of the layout features you can edit...
Thu, 23 Apr, 2020 at 1:16 PM
Editing your Unsubscribe page It's important that your Unsubscribe page is in order - in many countries/districts, it is a legal requirement to in...
Wed, 1 Jul, 2020 at 11:27 AM
The standard Survey Builder widgets are: Core survey widgets NPS Question Drivers NPS Comment Box Follow-up Question Other widgets Addi...
Fri, 6 Sep, 2019 at 12:06 PM
After your customer answers the NPS question on the first page of your survey, you already know whether they are a Promoter, a Passive, or a Detractor. U...
Thu, 22 Feb, 2018 at 4:56 PM
The book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” (2013, Matthew Dixon, Nick Toman, and Rick DeLisi) introduced th...
Mon, 12 Aug, 2019 at 12:50 PM
Drivers, or self-select reasons, are tick boxes allowing the customer to quickly indicate which aspects of your products or services primarily influenc...
Wed, 27 May, 2020 at 5:30 PM
CustomerGauge offers the possibility to add data to a survey response, without the customer needing to answer additional questions. For example, if yo...
Wed, 17 Jan, 2018 at 8:17 PM
To edit the Anonymous survey you have to go in via a different tool: Survey Builder. This was mostly replaced by Delivery Manager but it is still needed for...
Thu, 6 Sep, 2018 at 5:52 AM