Survey Builder

CG Native Pop-Up/Embed Surveys
TABLE OF CONTENTS: Branding Survey Creation Embed Code Preview Page Reporting Examples The Pop-Up Surveys allows you to create and also e...
Fri, 3 Feb, 2023 at 12:55 PM
Examples to embed Pop-up Surveys
Introduction This page holds some examples to help you get started and get inspired to embed your pop-up survey into your website or app. To use these snip...
Wed, 11 Jan, 2023 at 11:27 AM
Editing a Survey
The Survey Builder allows you to edit your survey(s): you can change the wording, upload a new banner, edit your footer information, and even add and re...
Wed, 31 Mar, 2021 at 11:01 PM
Uploading a Survey Logo
There are two options with regards to uploading survey logos - Using a single (same) logo for all your surveys or Using survey-specific logos. Requireme...
Wed, 31 Mar, 2021 at 11:02 PM
Customise your survey layout with CSS
Using the CSS Editor in the Survey Builder you can customise the standard survey layout to your preferred style. Some of the layout features you can edit...
Mon, 25 Oct, 2021 at 3:38 PM
Unsubscribe Page
Looking for translations of the unsubscribe text to add to your Survey Builder for various languages? Please see here. Editing your Unsubscribe page ...
Wed, 30 Jun, 2021 at 11:06 PM
Widget List - Survey Builder
The standard Survey Builder widgets are: Core survey widgets NPS Question Drivers NPS Comment Box Follow-up Question Other widgets Addi...
Wed, 23 Jun, 2021 at 8:32 PM
Display questions by customer loyalty
After your customer answers the NPS question on the first page of your survey, you already know whether they are a Promoter, a Passive, or a Detractor. U...
Thu, 22 Feb, 2018 at 4:56 PM
Customer Effort Score: How it's implemented in CustomerGauge
The book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” (2013, Matthew Dixon, Nick Toman, and Rick DeLisi)  introduced th...
Tue, 25 Aug, 2020 at 4:44 PM
Drivers Editor
Drivers, or self-select reasons, are tick boxes allowing the customer to quickly indicate which aspects of your products or services primarily influenc...
Thu, 20 May, 2021 at 1:00 AM