Survey Builder
The Survey Builder allows you to edit your survey(s): you can change the wording, upload a new banner, edit your footer information, and even add and re...
Wed, 1 Aug, 2018 at 2:40 PM
Improvements We have improved the experience of uploading your logo for your surveys. Going forward - there are two options with regards to uploadin...
Thu, 2 Aug, 2018 at 5:15 PM
Using the CSS Editor in the Survey Builder you can customise the standard survey layout to your preferred style. Some of the layout features you can edit...
Fri, 5 Jan, 2018 at 12:00 PM
Editing your Unsubscribe page
It's important that your Unsubscribe page is in order - in many countries/districts it is a legal requirement to ...
Tue, 28 Nov, 2017 at 7:15 PM
The standard Survey Builder widgets are: Core survey widgets NPS Question Drivers NPS Comment Box Follow-up Question Other widgets Addi...
Fri, 6 Sep, 2019 at 12:06 PM
After your customer answers the NPS question on the first page of your survey, you already know whether they are a Promoter, a Passive, or a Detractor. U...
Thu, 22 Feb, 2018 at 4:56 PM
The book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” (2013, Matthew Dixon, Nick Toman, and Rick DeLisi) introduced th...
Mon, 12 Aug, 2019 at 12:50 PM
Drivers, or self-select reasons, are tick boxes allowing the customer to quickly indicate which aspects of your products or services primarily infl...
Wed, 29 Nov, 2017 at 9:55 AM
CustomerGauge offers the possibility to add data to a survey response, without the customer needing to answer additional questions. For example, if yo...
Wed, 17 Jan, 2018 at 8:17 PM
To edit the Anonymous survey you have to go in via a different tool: Survey Builder. This was mostly replaced by Delivery Manager but it is still needed for...
Thu, 6 Sep, 2018 at 5:52 AM