Survey Builder

Editing a Survey
The Survey Builder allows you to edit your survey(s): you can change the wording, upload a new banner, edit your footer information, and even add and re...
Wed, 1 Aug, 2018 at 2:40 PM
Uploading a Survey Logo - New Improvements
Improvements We have improved the experience of uploading your logo for your surveys. Going forward - there are two options with regards to uploadin...
Thu, 2 Aug, 2018 at 5:15 PM
Customise your survey layout with CSS
Using the CSS Editor in the Survey Builder you can customise the standard survey layout to your preferred style. Some of the layout features you can edit...
Fri, 5 Jan, 2018 at 12:00 PM
Unsubscribe Page
Editing your Unsubscribe page It's important that your Unsubscribe page is in order - in many countries/districts it is a legal requirement to ...
Tue, 28 Nov, 2017 at 7:15 PM
Widget List - Survey Builder
The standard Survey Builder widgets are: Core survey widgets NPS Question Drivers NPS Comment Box Follow-up Question Other wi...
Mon, 20 Nov, 2017 at 4:15 PM
Display questions by customer loyalty
After your customer answers the NPS question on the first page of your survey, you already know whether they are a Promoter, a Passive, or a Detractor. U...
Thu, 22 Feb, 2018 at 4:56 PM
Customer Effort Score: How it's implemented in CustomerGauge
The book “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” (2013, Matthew Dixon, Nick Toman, and Rick DeLisi)  introduced th...
Wed, 22 Nov, 2017 at 10:30 AM
Drivers Editor
Drivers, or self-select reasons, are tick boxes allowing the customer to quickly indicate which aspects of your products or services primarily infl...
Wed, 29 Nov, 2017 at 9:55 AM
Data-link Survey using Post URL Widget
CustomerGauge offers the possibility to add data to a survey response, without the customer needing to answer additional questions. For example, if yo...
Wed, 17 Jan, 2018 at 8:17 PM
Edit your Anonymous Survey
To edit the Anonymous survey you have to go in via a different tool: Survey Builder. This was mostly replaced by Delivery Manager but it is still needed for...
Thu, 6 Sep, 2018 at 5:52 AM