Our default email templates include either a simple survey link URL or a survey link button. You may however like to use an image of your own - this will require going into the template's HTML source code.

1) Add the image to the template

Use the image button in the Email Editor functionality (either from Email Preview or in the Email Engine) to add an image from your computer to the template:

Add a URL if you are hosting the image, or select the image file from your computer to create a URL hosted by us:


Once you have uploaded the image, change the image size to the appropriate width - max 550 pixels wide is recommended. Then click OK.

2) Include the survey link in the image button

In order to include the survey link tag {{ survey_link }} in this image, you will need to have a look at the email's HTML source code:

Once you are in the HTML code, scroll down to the part where you see the text of the email template. This is where you'll find the code of your image.

You will see that the image you added to the template has generated the following code:

<p style="margin: 12px 0 0;font-size: 16px;line-height: 25px;"><input alt="" src="https://d28mr3w8dh05np.cloudfront.net/WCVI/20150506090746_5549cbd22b59d.jpeg" style="width: 550px; height: 82px;" type="image" /></p>

You should edit this to the following source code, making sure that the long URL remains the same:

<p style="margin: 12px 0 0;font-size: 16px;line-height: 25px;"><a href="{{ survey_link }}"><img alt="Survey Link" src="https://d28mr3w8dh05np.cloudfront.net/WCVI/20150506090746_5549cbd22b59d.jpeg" style="width: 550px; " /> </a> </p>

Your image will now function as the survey link in the email.