Campaigns

Delivery Manager (Introduction)
You can edit your campaigns and add new campaigns in the Delivery Manager, which you can find in the menu under Campaigns. The Delivery Manag...
Fri, 21 May, 2021 at 10:12 PM
Automated Campaigns
The Automated Campaigns can be accessed in the menu under Campaigns➝ Delivery Manager. In the Automated Campaigns section of the Delivery Manage...
Fri, 21 May, 2021 at 10:44 PM
Manual Campaigns
In the Manual Campaigns section of the Delivery Manager, you can create and edit manual email and survey campaigns. You can send these ca...
Fri, 21 May, 2021 at 11:56 PM
Anonymous Campaigns
Viewing your Surveys: In the Anonymous section of the Delivery Manager you can view your 'anonymous' survey campaigns. These are survey URL...
Mon, 24 May, 2021 at 1:56 PM
SMS FAQ
1) Should I use a sender number or alphanumeric sender ID? We normally recommend that you use a local phone number as a sender. It will reassure yo...
Thu, 1 Jul, 2021 at 5:16 PM
Changing a Live Survey
There are times when you will probably want to change a live survey in your system: branding changes, wording changes, question changes, etc. Small cha...
Fri, 1 Feb, 2019 at 5:43 AM
Call Center feedback collection
With the Call Center delivery and feedback collection vector, you can have your surveys conducted in such a way that an agent at a call center calls your cu...
Mon, 24 May, 2021 at 1:45 PM
Survey & Email Previews (in platform, for users)
Background Sometimes, you would like users who do not have access permissions to the Delivery Manager to be able to see what the surveys & emails th...
Wed, 26 May, 2021 at 11:53 PM
Using your own email domain for sending emails
You might prefer your survey invitation emails (and other emails sent through CustomerGauge) to come from your own email sending domain rather than our stan...
Wed, 18 Aug, 2021 at 4:06 PM
SPF info and Fixing Bounces due to "anti-spoofing" measures
This information is critical if you are using your own (sub)domain to send emails from CustomerGauge. Please see steps 3 and 6 in the linked articl...
Wed, 18 Aug, 2021 at 4:10 PM