Campaigns

Delivery Manager (Introduction)
You can edit your campaigns and add new campaigns in the Delivery Manager, which you can find in the menu under Setup. The Delivery Manager ...
Thu, 14 May, 2020 at 4:18 PM
Automated Campaigns
The Automated Campaigns can be accessed in the menu under Setup ➝ Delivery Manager. In the Automated Campaigns section of the Delivery Manager y...
Tue, 19 May, 2020 at 11:24 AM
Manual Campaigns
In the Manual Campaigns section of the Delivery Manager you can create and edit manual email and survey campaigns. You can send these cam...
Fri, 28 Feb, 2020 at 3:02 PM
Anonymous Campaigns
You can pick up your Anonymous Survey URL from two places in your system. Via Survey Builder: From the menu go to - > Admin Section ->...
Mon, 30 Mar, 2020 at 4:00 PM
SMS FAQ
Should I use a sender number or alphanumeric sender ID? We normally recommend that you use a local phone number as a sender. It will reassure your ...
Fri, 25 Oct, 2019 at 9:55 AM
Changing a Live Survey
There are times when you will probably want to change a live survey in your system: branding changes, wording changes, question changes, etc. Small cha...
Fri, 1 Feb, 2019 at 5:43 AM
Call Center feedback collection
With the Call Center delivery and feedback collection vector, you can have your surveys conducted in such a way that an agent at a call center calls your cu...
Mon, 22 Feb, 2021 at 11:31 PM
Survey & Email Previews (in platform, for users)
Background Sometimes, you would like users who do not have access permissions to the Delivery Manager to be able to see what the surveys & emails th...
Fri, 26 Mar, 2021 at 10:02 PM
Using your own email domain for sending emails
You might prefer your survey invitation emails (and other emails sent through CustomerGauge) to come from your own email sending domain rather than our stan...
Wed, 21 Apr, 2021 at 10:51 PM
CustomerGauge Email IP Addresses
CustomerGauge uses Amazon Web Services SES for the sending of emails throughout our platform. If you or your customers are having difficulty receiving any s...
Wed, 21 Apr, 2021 at 8:31 PM