Connect. Share. Grow.

3 New Features

• Email Campaigns

  • Create and manage Email Campaigns with this new Campaign Suite feature:

    • Supports Survey Suite campaign surveys;

    • Supports Survey Filters;

    • Ability to send up to 2 reminders;

    • Ability to configure the sending period for the invitations;

    • Supports over 190 locales;

    • Build templates for primary survey invitation and reminder invitation emails utilizing a drag and drop editor with instant visual feedback.
      For more information, visit the support page.
      
      

• Email Template Style Gallery

  • Create and manage Template Styles with this new System Admin feature:

    • Create up to 10 templates that can be used as starting points when creating and editing Email Campaigns in Campaign Suite.

    • We provide templates by CustomerGauge, created following best practices that you can use as starting points.
      For more information, visit the support page.
      
      

• Email Senders

  • Create and manage Email Senders with this new System Admin feature:

    • Add and authorize your own domains;

    • Add email senders from your authorized domains;

    • Add and authorize email senders from an email inbox;

    • We provide a default CustomerGauge domain sender which does not support reply-to. It is highly recommended to use senders from your own domain, survey recipients will recognize your brand and response rate will increase.
      For more information, visit the support page.
      

15 Feature Improvements

• Survey Suite

  • Prevented the same question from being added to the same survey multiple times.

  • Added (i) icon next to Survey Suite page title as a shortcut to the support page.

  • Added translations settings for NPS Comment and Additional Comment widgets.

  • Right-aligned languages such as Arabic, Farsi, Urdu, and Hebrew are now aligned correctly.
    
    

• Campaign Suite

  • Improved the creation of new campaigns where an error when saving a campaign was causing the filters to disappear.

  • Improved the Japanese translation for the Activation step where it was shown vertically.

  • Improved temporary success/error message in Campaigns

  • Added a header label to Primary and Reminders steps

  • We have aligned the search bar and active/inactive filter
    
    

• Imports

  • We now allow users to clone Import Configurations.

  • We have made the Delivery Vector case insensitive when uploading.

  • We now show the Edit option disabled in Import Mapping for users that cannot edit it.
    
    

• APIs

  • GET Response: We have added Locale to the API response.

  • GET Response: We have added CES, CSAT and Rating question types to the API response.
    
    

• Login & SSO

  • When you get automatically logged out from Reports, you’ll now land on your specific SSO Login page.

4 Feature Fixes

• Campaign Suite

  • Fixed an issue where second reminders were still sent after a survey has been responded to.
    
    

• Survey Suite

  • Fixed an issue where CES questions were not loading in widgets filters
    
    

• Imports

  • Fixed an issue where emails larger than 100 characters was causing file to fail to be imported

  • Fixed an issue where some uploads were failing due to Contact being duplicated