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New Delivery VectorWhatsApp Campaigns
A brand new way to survey: Create and manage campaigns to send through WhatsApp.
Consult your Account Manager for pricing and onboarding information.
Visit the support page for a guide through the new function.
New Reporting Widget
Tags Summary: Visualize the rate of responses with and without Tags or the rate of comments with and without Topics.
This widget comes with IS and IS NOT filter operators.
Visit the support page for more information.
New Recommended Report
Segments Overview: This report provides an overview of NPS, Responses and Close the Loop information distributed across Segments of your choice.
Quick Search
Several adjustments have been made to improve Quick Search usability.
Recommended Reports
The recommended report Responses Report update has been rolled out to all systems that still had the older version.
The NPS Report, NPS Frequency and the NPS Evolution recommended reports have been replaced by the more informative NPS Overview report.
The NPS Segment and the Individual Loyalty Spectrum recommended reports have been replaced by the more informative Segments Overview report.
Widgets
Delivery Score: you are now able to use both IS and IS NOT filter operators with this widget.
WhatsApp Campaigns
WhatsApp campaigns are now able to send reminders.
Several UI improvements have been made to WhatsApp Campaigns.
Data Transport
Data Transport widgets have had the “All” delivery method updated to include WhatsApp.
UX
A cancel button has been added in the Single Sign-On creation and edit pages.
Several widgets have had their description updated to be more in line with other similar widgets.
Updated Close the Loop Speed widget colors to be consistent with the other widgets in the platform.
Usage
Solved an issue where SMS by Country widget would not count sent SMS that failed to reach a recipient.
Login
Solved an issue where the login screen image would be zoomed in while in the MFA step.
Close the Loop Speed: fixed a typo in the widget’s description.
Pedro Henrique
3 New Features
New Delivery Vector
WhatsApp Campaigns
A brand new way to survey: Create and manage campaigns to send through WhatsApp.
Consult your Account Manager for pricing and onboarding information.
Visit the support page for a guide through the new function.
New Reporting Widget
Tags Summary: Visualize the rate of responses with and without Tags or the rate of comments with and without Topics.
This widget comes with IS and IS NOT filter operators.
Visit the support page for more information.
New Recommended Report
Segments Overview: This report provides an overview of NPS, Responses and Close the Loop information distributed across Segments of your choice.
Visit the support page for more information.
11 Feature Improvements
Quick Search
Several adjustments have been made to improve Quick Search usability.
Recommended Reports
The recommended report Responses Report update has been rolled out to all systems that still had the older version.
The NPS Report, NPS Frequency and the NPS Evolution recommended reports have been replaced by the more informative NPS Overview report.
The NPS Segment and the Individual Loyalty Spectrum recommended reports have been replaced by the more informative Segments Overview report.
Widgets
Delivery Score: you are now able to use both IS and IS NOT filter operators with this widget.
WhatsApp Campaigns
WhatsApp campaigns are now able to send reminders.
Several UI improvements have been made to WhatsApp Campaigns.
Data Transport
Data Transport widgets have had the “All” delivery method updated to include WhatsApp.
UX
A cancel button has been added in the Single Sign-On creation and edit pages.
Several widgets have had their description updated to be more in line with other similar widgets.
Updated Close the Loop Speed widget colors to be consistent with the other widgets in the platform.
3 Feature Fixes
Usage
Solved an issue where SMS by Country widget would not count sent SMS that failed to reach a recipient.
Login
Solved an issue where the login screen image would be zoomed in while in the MFA step.
Widgets
Close the Loop Speed: fixed a typo in the widget’s description.