CustomerGauge Release Notes v5.0 - Released 27 October 2021
Product Team
started a topic
over 2 years ago
5 New Features
Choose new Widget Visualization
We've taken all your feedback seriously and are excited to announce the launch of our new reporting widget gallery and adding widgets to reports/dashboards user experience.
You can now control which visualizations are available for your users through our new Visualization Management.
Case not Closed Alert - Workflow Rules
The Case Not Closed Rule sends Account Managers and users an email alert informing them that the case is open (or in progress) for a number of hours based on rules for your organisation.
… and a special mention to the “Multi-Object” entity, allowing you to import into Accounts, Contacts, and Surveys at the same time!
8 Feature Improvements
Workflow Rules
Now you can create a New Response rule without sending an alert. With this improvement you can open and auto-assign cases without notifying anyone.
You can now use merge tags (from your available segments) to assign a case. It’s even easier now to notify the relevant people!
Search
Non Response search results now show the Survey Link
General
Platform: Increase platform session length from 30 minutes to 8 hours
Report Settings: Removed group by selection from Report settings
UI: Updated filter cards header color to match our new design
Integrations: Microsoft Dynamics
We can now process up to 25,000 records per pull.
A modifiedon filter will be automatically added to your fetchXML Pull Query to prevent pulling records that haven’t changed since the last pull.
10 Feature Fixes
Workflow Rules
Fixed a typo and the filter settings in the default workflow rule of the New Response alert
Fixed an issue where an alert with Comment filter was not working properly
Surveys
Fixed an issue where Additional Question "NoScore" were not being recorded
Fixed an issue where surveys with skip logic were not getting submitted by users
Fixed an issue where the message: 'You have already completed this survey' was not appearing in the correct language
Reporting
Solved a pagination issue where the Additional Score Table had navigation disabled even when there were more records to show when grouped by segment.
Export
Solved an issue where the email notification, sent when the export file is ready to be downloaded, was being redirected to the old UI.
Unsubscribes & Bounces
Solved an issue where emails with abnormal characters were not being deleted
Salesforce - Native Integration
Failed push attempts now carry the proper date/time of when the failure occurred. This helps in identifying the failure after receiving a Failure Alert.
Fixed an issue that prevented users from being able to switch between Manual and Automated pulls.
Product Team
5 New Features
Choose new Widget Visualization
We've taken all your feedback seriously and are excited to announce the launch of our new reporting widget gallery and adding widgets to reports/dashboards user experience.
Get the details here
Visualization Management on System Admin
You can now control which visualizations are available for your users through our new Visualization Management.
Case not Closed Alert - Workflow Rules
The Case Not Closed Rule sends Account Managers and users an email alert informing them that the case is open (or in progress) for a number of hours based on rules for your organisation.
Get the details here
Users Export
You can now export all your users in CustomerGauge! Great for tracking Access Restriction and login.
New API: Single {Object} Record
We’ve introduced a new API that allows you to import a single record to the following data types:
Accounts
Contacts
Surveys
Activities
Account Aliases
… and a special mention to the “Multi-Object” entity, allowing you to import into Accounts, Contacts, and Surveys at the same time!
8 Feature Improvements
Workflow Rules
Now you can create a New Response rule without sending an alert. With this improvement you can open and auto-assign cases without notifying anyone.
You can now use merge tags (from your available segments) to assign a case. It’s even easier now to notify the relevant people!
Search
Non Response search results now show the Survey Link
General
Platform: Increase platform session length from 30 minutes to 8 hours
Report Settings: Removed group by selection from Report settings
UI: Updated filter cards header color to match our new design
Integrations: Microsoft Dynamics
We can now process up to 25,000 records per pull.
A modifiedon filter will be automatically added to your fetchXML Pull Query to prevent pulling records that haven’t changed since the last pull.
10 Feature Fixes
Workflow Rules
Fixed a typo and the filter settings in the default workflow rule of the New Response alert
Fixed an issue where an alert with Comment filter was not working properly
Surveys
Fixed an issue where Additional Question "NoScore" were not being recorded
Fixed an issue where surveys with skip logic were not getting submitted by users
Fixed an issue where the message: 'You have already completed this survey' was not appearing in the correct language
Reporting
Solved a pagination issue where the Additional Score Table had navigation disabled even when there were more records to show when grouped by segment.
Export
Solved an issue where the email notification, sent when the export file is ready to be downloaded, was being redirected to the old UI.
Unsubscribes & Bounces
Solved an issue where emails with abnormal characters were not being deleted
Salesforce - Native Integration
Failed push attempts now carry the proper date/time of when the failure occurred. This helps in identifying the failure after receiving a Failure Alert.
Fixed an issue that prevented users from being able to switch between Manual and Automated pulls.