CustomerGauge Release Notes v4.48 - Released 30 September 2019
Product Team
started a topic
over 4 years ago
New in CG!!! [CGS-5741] - Scatter chart (NPS Metrics)
We’ve released the Scatter chart for NPS to allow users to report on any two NPS metrics. Here you can easily see how your segments relate to each other.
How to add: Go to the Report of your choice -> Add Widget Option -> NPS Data Source -> Scatter Chart -> Edit Widget -> Select the metrics you want to report on for the X-axis and Y-axis based on the available list shown.
New in CG!!! [CGS-5741] - New widget: Bubble chart (NPS Metrics)
We’ve released the Bubble chart for NPS to allow users to report on any three NPS metrics. Here you can easily see how your segments relate to each other.
How to add: Go to Report of your choice -> Add Widget Option -> NPS Data Source -> Bubble Chart -> Edit Widget -> Select the metrics you want to report on for the X-axis, Y-axis and Bubble based on the available list shown.
New in CG!!! [CGS-5653][CGS-5753] - New widget: Delivery Details (Data Transport data source) - SMS
We've released the Delivery Details widget for SMS. This widget is ideal to identify reasons for bad data and sending failures.
You can Add this widget in your report by going to the Report of your choice -> Add Widget -> Data Transport Data Source - > Delivery Details Widget
To read more about this super-helpful SMS widget, read our support article!
Workflow Improvements
Read more or view the video about these workflow improvements in our support material!
[CGS-5762] - System Administration: Close-the-Loop Settings
System Administrators can now control how Close-the-loop behaves on the Customer Details Page.
User Experience Improvement: Close-the-loop actions now behave like a form
We've heard you — no more accidental changes to the status or assignee! You need to hit the Save button now before a change gets applied.
[CGS-5710] - Mandatory workflow comments
System Administrators can choose to make workflow comments mandatory when changing status, or changing assignee.
[CGS-5711] - Progressive transitions
System Administrators can now choose to make status transition progressively; from Open to In Progress to Closed, without jumping from Open directly to Closed!
[CGS-5712] - Clock Controls
System Administrators can now choose to display or hide the clock on the Customer Details Page. They are also able to have the clock always display the first Time to Follow-up!
Read more about these workflow improvements in our support material!
Digital Signage Improvements
[CGS-5643] - Digital Signage Comment Carousel: Seconds per comment [CGS-5759] - Allow randomisation of customer comments in digital signage
Email Sending
[CGS-5845] - Removed De-duplication checking for Manual Campaign Invitations
Native Integration
[CGS-5846] - Additional rating question answers are no longer attempted to be pushed to Salesforce, if unanswered.
Single Sign-On [CGS-5841] - Solved an issue where Admins logged in through Single Sign-On would not be able to edit Surveys.
Product Team
New in CG!!! [CGS-5741] - Scatter chart (NPS Metrics)
We’ve released the Scatter chart for NPS to allow users to report on any two NPS metrics. Here you can easily see how your segments relate to each other.
How to add: Go to the Report of your choice -> Add Widget Option -> NPS Data Source -> Scatter Chart -> Edit Widget -> Select the metrics you want to report on for the X-axis and Y-axis based on the available list shown.
Read more about the Scatter chart widgets in our community blog article!
New in CG!!! [CGS-5741] - New widget: Bubble chart (NPS Metrics)
We’ve released the Bubble chart for NPS to allow users to report on any three NPS metrics. Here you can easily see how your segments relate to each other.
How to add: Go to Report of your choice -> Add Widget Option -> NPS Data Source -> Bubble Chart -> Edit Widget -> Select the metrics you want to report on for the X-axis, Y-axis and Bubble based on the available list shown.
Read more about the Bubble chart widgets in our community blog article!
New in CG!!! [CGS-5653][CGS-5753] - New widget: Delivery Details (Data Transport data source) - SMS
You can Add this widget in your report by going to the Report of your choice -> Add Widget -> Data Transport Data Source - > Delivery Details Widget
To read more about this super-helpful SMS widget, read our support article!
Workflow Improvements
Read more or view the video about these workflow improvements in our support material!
[CGS-5762] - System Administration: Close-the-Loop Settings
System Administrators can now control how Close-the-loop behaves on the Customer Details Page.
User Experience Improvement: Close-the-loop actions now behave like a form
We've heard you — no more accidental changes to the status or assignee! You need to hit the Save button now before a change gets applied.
[CGS-5710] - Mandatory workflow comments
System Administrators can choose to make workflow comments mandatory when changing status, or changing assignee.
[CGS-5711] - Progressive transitions
System Administrators can now choose to make status transition progressively; from Open to In Progress to Closed, without jumping from Open directly to Closed!
[CGS-5712] - Clock Controls
System Administrators can now choose to display or hide the clock on the Customer Details Page. They are also able to have the clock always display the first Time to Follow-up!
Read more about these workflow improvements in our support material!
Digital Signage Improvements
[CGS-5643] - Digital Signage Comment Carousel: Seconds per comment
[CGS-5759] - Allow randomisation of customer comments in digital signage
Email Sending
[CGS-5845] - Removed De-duplication checking for Manual Campaign Invitations
Native Integration
[CGS-5846] - Additional rating question answers are no longer attempted to be pushed to Salesforce, if unanswered.
Single Sign-On
[CGS-5841] - Solved an issue where Admins logged in through Single Sign-On would not be able to edit Surveys.