The Delivery Details Widget (part of Data Transport Data Source) is designed to provide insights into an uploaded record - right from whether the data was successfully uploaded to your system, through the sending stages to Net Response Rate. Compatible for Email, SMS and Call Center data tracking, this widget is ideal to identify reasons for bad data and sending failures.

How to Add: To add this widget to your report go to Add widget Data Transport data source Delivery Details


Date Type: For optimal results in the Delivery Details Widget only works by Creation Date.


Tips to use: 

  • In the Edit section of the widget - you will be able to choose if you want to report on Emails, SMS or Call Center information
  • A single record will be founded in multiple buckets on the Delivered Stats
  • When you click on any number in the right-hand side breakdown table you can get a list of records matching that row. You can export this information as Excel. It's a good idea to use this information to improve the quality of your data by updating bounces and checking for other data errors such as misspelled email addresses.
  • Hover over the number to see the tool tip for the calculation of the number
  • This widget shows the Net Response Rate (It eliminates post-sent failures records from the calculation)




             Delivery Details Widget




The Drill Down Details


Status Definitions - For Email



StatusDefinitions


Uploaded


All records that were successfully uploaded using any of the upload options – In-App upload, SFTP or API.
ProcessingThese records are simply waiting to be processed - if you check back later they should have moved to one of the below buckets.
Scheduled
Records that are schedule to be send in a future date, or in the queue to be sent.
FailuresRecords that cannot be successfully processed by our mailing system. Common reason include Unsubscribe, Duplication Rule and Template Error.
     Template errorPrevious error that grouped all sms template errors (deprecated). No new records will be placed under this error.
     Template syntax errorError while parsing the campaign filters. Please check your filters.
     More than one template foundThe campaign that matched the rules has more than one template for the same language. Please fix your campaign in the Delivery Manager.
     Error while rendering templateThe HTML configured on the template is invalid. Please review the HTML for that template in the Delivery Manager.
     Template is emptyThe matching template has not been set.
     Could not match campaign filtersData does not match any available campaign rules
     Matching campaign template not foundCould not find a template with language of the record
     UnsubscribesRecord had previously unsubscribed
     BouncesRecord had previously hard bounced or the email was returned to the sender because it could not be delivered - for example the email address no longer exists. For more details click here.
     DuplicatedA contact has been uploaded more than once within the period set in your duplication rules.
     General errorA non-specified error - this may be due to an invalid email address.
     Error dataAn error in the data feed, for example when a mandatory data field missing.
     Malformed UTF8When some line contains malformed UTF-8 character or non-encoded lines.
DeliveredAll the Emails that have been successfully delivered to the customer.
Delivered stats--
     Emails openedSurvey invitation which have been opened, with or without the customer proceeding to the survey.
     Surveys clickedSurvey links which have been clicked, with or without the customer completing the survey.
     AbandonedRecipient stopped the survey halfway. Did not complete the survey.
     UnsubscribedRecipient opened the message and unsubscribed
     ResponsesRecipient completed the survey




Status Definitions - For SMS



StatusDefinitions


Uploaded


All records that were successfully uploaded using any of the upload options – In-App upload, SFTP or API.
ProcessingThese records are simply waiting to be processed - if you check back later they should have moved to one of the below buckets.
Scheduled
Records that are schedule to be send in a future date, or in the queue to be sent.
Sending
Records that were given to our sending service provider to be sent out.
FailuresRecords that cannot be successfully processed by our mailing system or our service provider.
     Template errorPrevious error that grouped all sms template errors (deprecated). No new records will be placed under this error.
     Template syntax errorError while parsing the campaign filters. Please check your filters.
     More than one template foundThe campaign that matched the rules has more than one sms template for the same language. Please fix your campaign in the Delivery Manager.
     Error while rendering templateThe HTML configured on the sms template is invalid. Please review the HTML for that template in the Delivery Manager.
     Template is emptyThe matching sms template has not been set.
     Could not match campaign filtersData does not match any available campaign rules
     Matching campaign template not foundCould not find a sms template with language of the record
     UnsubscribeRecord had previously unsubscribed
     DuplicatesA contact has been uploaded more than once within the period set in your duplication rules.
     General errorA non-specified error - this may be due to an invalid email address.
     Error dataAn error in the data feed, for example when a mandatory data field missing.
     Invalid number formatThe telephone does not have a valid format to be sent.
     Absent Subscriber Temporary

Messages failed due to number they were sent to was temporarily unavailable due to handset out of coverage, phone switch off, etc.

     Absent Subscriber Permanent

Is a permanent error and as such messages should not be retried. It refers to messages sent to numbers no longer active, which should be removed from client data base

     Call barred by user

Is a permanent error and the number should be removed from the client's database.

If the user wants to receive SMS they should contact the Network Operator directly to resolve this issue.

     Portability Error

Portability error refers to some kind issue in the number portability. If you receive this error, the user should contact directly the Network provider to resolve

     Anti-Spam Rejection

Carriers often apply anti-spam filters, which block messages following different criteria: Sender ID, message content, etc.

     Handset Busy

Carriers often apply anti-spam filters, which block messages following different criteria: Sender ID, message content, etc.

     Invalid number formatTelephone number does not have the correct format. (eg. does not carry the country code)
     Not a mobile numberTelephone number is not a mobile number. (eg. landline or toll free number)
This code is an add on, please talk with your CSM.
     Network Error

Message failed due to a Network Related Error. In general this is a temporary error and messages should be retried at a later time

     Illegal Number

Messages sent to a Blacklisted Number where the user has explicitly requested to STOP receiving messages from a particular service

     Invalid Message

Message failed due to an error in the one parameter of the message(i.e. wrong encoding flag, for SMPP users incorrect UDHs), it may also refer to the destination user had configured not to receive such message(i.e. blacklist or Do Not Disturb setup)

     Unroutable

Message failed due to not route available to deliver message to the number in question

     Destination unreachableA route to the number cannot be found - confirm the recipient's number
     Subscriber Age RestrictionThe target cannot receive your message due to their age
     Number Blocked by CarrierThe recipient should ask their carrier to enable SMS on their plan
     Pre-PaidThe recipient is on a prepaid plan and does not have enough credit to receive your message
     General ErrorMight refer to an error with the route in use
     UnknownRefers to messages which fail due to the destination number being inactive or message was not delivered, and no reason could be determined
     Malformed UTF8When some line contains malformed UTF-8 character or non-encoded lines.
DeliveredAll the SMS's that have been successfully delivered to the customer.
Delivered stats--
     Survey clickedSurvey links which have been clicked, without the customer completing the survey.
     AbandonedRecipient stopped the survey halfway. Did not complete the survey.
     UnsubscribedRecipient opened the message and unsubscribed
     ResponsesRecipient completed the survey



Status Definitions - For Call Center



StatusDefinitions


Uploaded

All records that were successfully uploaded using any of the upload options – In-App upload, SFTP or API.
Scheduled
Records that are schedule to be send in a future date, or in the queue to be sent.
Waiting Call
Failures

Wrong NumberThe person who answered the phone does not recognize the caller and reason for calling and indicates that the wrong number has been called
Could not reachThe call was not answered or went to voicemail
No longer in businessThe business that was called is no longer in business (either closed permanently or bankrupt, etc.)
Call dropped
The call service dropped in the middle of the call (for example if the person on the receiving end of the call lost cell service or had a power outage during the call)
DeceasedThe person who was called has since deceased (and someone else answered the phone and informed us of that)
Do not want to participate
The recipient indicated that they did not wish to answer the survey at this time or didn't have the time to do so
Do not call / Unsubscribe
The recipient of the call has asked to not be called back/be removed from the calling list
Could not confirm language
The phone was answered in a language other than English (or any language that you don't send your survey in)
Max attempts reachedThe call center has called back X number of times without successfully being able to speak to anyone who can take the survey. No more call back attempts will be made. (You are in control of the "X" times)
Unknown
Any reason not listed above
Delivered
Responses