TABLE OF CONTENTS

Experiment. Validate. Innovate — Safely.


The CustomerGauge Sandbox is a secure, isolated testing environment designed to mirror your live CustomerGauge system. It gives teams the freedom to explore, configure, and validate their Account Experience setup without any risk to production data — ensuring smooth implementation, confident innovation, and continuous improvement.

Key Features

  • Mirror of your live environment
    The Sandbox is configured with the same fields, structure, and setup as your production CustomerGauge instance, allowing you to test in a realistic environment.
  • Safe testing ground
    Send emails, run surveys, launch campaigns, and collect test data — all without affecting your main system or reports.
  • Integration and security testing
    Validate integrations, APIs, and Single Sign-On (SSO) safely and accurately before connecting them to your live platform.
  • Workflow and automation trials
    Test alerts, escalation paths, and AI-driven workflows in a controlled environment to ensure flawless performance when activated in production.
  • UAT-ready environment
    Many clients use the Sandbox as a User Acceptance Testing (UAT) environment to review updates, configurations, and new modules before rollout.
  • Firewall-grade isolation
    The Sandbox is not physically connected to any other CustomerGauge system, providing a secure, standalone space for experimentation.
  • Flexible Build
    Delivered as a “bare-bones” replica — all fields and configurations match your production setup. Existing reports or surveys can be copied over upon request as an optional, extra service. 


Typical Use Cases

  • Validate new integrations, API connections, or CRM links
  • Test new survey campaigns, email templates, and communication flows
  • Run AI and analytics experiments on sample or anonymized data
  • Train new team members in a realistic, risk-free environment
  • Preview upcoming CustomerGauge releases or custom configurations


Technical Overview

  • Environment: Fully hosted replica of the CustomerGauge SaaS platform
  • Data Options: Sync, anonymize, or populate with sample data
  • Access Control: Managed via CustomerGauge user roles and permissions
  • Integrations: Supports testing of APIs, connectors, and SSO
  • Update Cycle: Mirrors production release schedule for consistency
  • Security: GDPR-compliant and fully isolated from production


Implementation & Availability

The CustomerGauge Sandbox is provisioned upon request and typically available within a few business days. It can be added to any existing CustomerGauge license and is ideal for enterprise clients seeking advanced configuration control, integration testing, or training capability.

To activate your Sandbox or discuss customization options, please contact your CustomerGauge Customer Success Manager.

Note

This is a separate sandbox environment and should not be considered as a “Staging” environment  and as such there is no facility to “push” developments to your production. However, it’s possible to copy items over.