The Responses Map widget provides a visualization of key Responses metrics distributed over a map, this powerful view can help highlight regional trends and hotspots.


This widget view shows all the key metrics you would need while hovering a country, and most metrics allows you to drill down on by clicking on countries to access the full list of records for the currently selected metric.


  • For this widget to properly work it is required that values populated in the Country field follows the ISO 3166-2 format.



Widget notes:

  • This widget has the global data access restriction option
  • All Percentages show 1 decimal and will sum to 100%
  • You have the ability to change between % or # for applicable metrics in widget settings and directly on the widget chart.
  • The drill down will allow exporting of the complete data


Metrics available while hovering: 

  • # Delivered

  • # Clicked (Clicked %)

  • # Opened (Opened %)

  • # Responses (Responses %)

  • # Non-Responses (Non-Responses %)

  • # Primary Responses (Primary Responses %)

  • # Reminder Delivered (Reminder Delivered %)

  • # Reminder Responses (Reminder Responses %)

  • # Unique Accounts

  • # Unique Contacts

  • # Unique Respondents

  • # Comments

  • % Comments Rate




Adding the Widget


Add the widget to your report by clicking on New Widget and navigating to the Close the Loop bucket or searching for Close the Loop Map.




Additional Settings:


Map type: This setting specifies which map will be displayed in the widget view. You can choose between the following options: World Map, Globe, Europe, Africa, Asia, North America, Central America, South America, and Oceania.


Metric to display: This defines the default metric for the chart to be based on, currently it supports the following metrics: Total Cases, Open Cases, Progress Cases, Closed Cases, KPI Follow-Up, KPI Closed, Follow Up Requested.

Toggle %: Some metrics also supports percentages, turning on this option will update the chart to show the colors based on a percentage scale (0% to 100%.).




Examples:

Globe
Europe
Asia




Metrics calculations:

  • Delivered: Total amount of surveys delivered.

  • Non-Responses: Total amount of surveys that have not been responded yet.
    Non-Responses Rate calculation: # Non-Responses / # Delivered

  • Opened: Total amount of survey invitations opened.
    Opened Rate calculation: # Opened / # Delivered

  • Clicked: Total amount of survey links that were opened.
    Clicked Rate calculation: # Clicked / # Delivered

  • Responses: Total amount of surveys that have been responded.
    Responses Rate calculation: # Responses / # Delivered

  • Primary Responses: Total amount of surveys that have been responded when the primary invitation was sent.
    Primary Responses Rate calculation: # Primary Responses / Responses

  • Reminder Delivered: Total amount of reminders that have been delivered.
    Reminder Delivered Rate calculation: # Reminder Delivered / Delivered

  • Reminder Responses: Total amount of records that have been responded after a reminder has been sent.
    Reminder Responses Rate calculation: # Reminder Delivered / Responses

  • Unique Accounts: Total amount of distinct accounts that have surveyed.

  • Unique Contacts: Total amount of distinct contacts that have been surveyed.

  • Unique Respondents: Total amount of unique contacts that have responded.

  • Comments: Total amount of records that contain an NPS comment.
    Comments Rate calculation: # Comments / Responses