Known Issues: Campaigns & Surveys
Modified on: Fri, 14 Apr, 2023 at 10:24 AM
- Questions retain their given answers when going back to a previous survey page, changing the NPS loyalty to a loyalty that would prevent the question from appearing.
- Checkboxes may not retain their 'checked' state when going back to a previous a survey page, if the checkbox label contains any non-alphanumeric characters.
Delivery Manager: Manual Campaigns
Manual Campaign Timing: The sending of a manual campaign may be delayed if your user profile timezone is further in the future (relative to UTC) than your CustomerGauge Platform's "default" Time Zone. Most platforms on our EU server have a default timezone of CET, most on our US server have a default of EST, and most on our AU server have a default timezone of AEST. For example, if the timezone for your CustomerGauge user profile is New York (EST) which is UTC -4, but your CG platform's timezone is Los Angeles (PST) which is UTC -7, then your sending of a manual campaign may be delayed for up to 3 hours.
Workaround: Trigger the manual campaign from a user that has the same timezone as your CG platform's default time zone, or temporarily change the time zone of your user profile and then log out, log back in, and trigger your manual campaign.
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