NPS Stacked Column widget provides a visualization on key metrics such as NPS, Responses, Comments, Promoters, Passives and Detractors distributed across segments or over time as a column or as a stacked column.





Widget notes:

  • Each bar in a column shows the absolute amount or the percentage amount of records belonging to the respective metric.
  • When the widget is set to absolute number visualization, you are able to drill down into each bar and export all records with a single click.
  • This widget has the global data access restriction option




Adding the Widget


Add the widget to your report clicking on New Widget and navigating to Widget Type or searching for Widget Name




Widget Properties:



  • The widget loads by default with a 6 Width X 3 Height size. You can change it in the Widget properties of the Widget properties.  
  • You can also choose the update the name of the widget to add more details - For example NPS Combo - USA 




Group by Settings:



  • Date: This setting will show each bar as a date period. Possible values: Day, Week, Month, Quarter, Year.

  • Segment: Choose which segment is going to populate the columns. The segment chosen in this setting will be able to show all its valid records up to a maximum of 250 records.




Additional Settings (Grouped by Segment):



  • Metrics to display: Select the metrics to be distributed in the columns. Selecting one metric shows a column and selecting multiple metrics stack them in the column. Possible values: NPS (Percentages only), Responses, Comments, Promoters, Passives and Detractors.

  • Metric measurement type: Select Absolute numbers to see the amount of records for each metric or Percentages to see ratios for those metrics. 

  • Order by: Select which metric the columns are going to be ordered by. Possible values: NPS, Responses, Comments, Promoters, Passives and Detractors.

  • Order direction: Select the direction of the ordering. Possible values: DESC and ASC.

  • Page size: This controls how many columns are shown. Possible values: 10, 25, 50, 100, 250.




Additional Settings (Grouped by Date):



  • Metrics to display: Select the metrics to be distributed in the columns. Selecting one metric shows a column and selecting multiple metrics stack them in the column. Possible values: NPS (Percentages only), Responses, Comments, Promoters, Passives and Detractors.

  • Metric measurement type: Select Absolute numbers to see the amount of records for each metric or Percentages to see ratios for those metrics. 



Metrics calculation:


  • Delivered: Number of invitations successfully delivered to customers.
  • Responses: Number of surveys answered. The rate is calculated dividing the # of Responses by # of Delivered. The Response Rate includes all responses even No Scores.