With Multi-Factor Authentication you are able to add one more layer of security to your account. Enabling it prompts you to enter a one-time code generated by an authenticator app before being allowed to log in.
Table of Contents
- Cannot get a code or code doesn't work?
How to set it up
1. Navigate to My Profile > My Profile.
2. Click on Enable MFA button in the Login and Security card.
3. A pop-up with instructions will open.
3. Open your Authenticator App. You can see recommended apps here.
4. In your Authenticator App, add a new account and scan the QR Code shown. If you are not able to scan it, click on "Cannot scan it?" to get a secret code for manual set up.
5. Input the 6-digit code provided by the Authenticator App and then click Verify and Save.
Disabling MFA
1. Navigate to My Profile > My Profile.
2. Click on Disable MFA button in the Login and Security card.
3. Fill in your password and the MFA code provided by your app.
Admin users are able to disable MFA for other users without requiring an MFA code:
1. Navigate to Settings > Users.
2. Find the user you want to disable MFA for and click on the 3 dots under Actions.
3. Click on Disable MFA button in the Login and Security card.
4. Fill in your Admin account password.
Recommended Apps
Google Authenticator
Available for download in your phone's app store, get it here for Android or for iOS.
Microsoft Authenticator
Available for download in your phone's app store, get it here for Android or for iOS.
Cannot get a code or code doesn't work?
Cannot get a code
If you lost access to your codes you can ask your Admin to disable your MFA for you. Admin users do not need to enter a code to disable MFA for users.
Code doesn't work
If the correct code is being entered but an error is returned saying it is incorrect, it could be due to the time being out of sync. To correct this, make sure your phone is set to automatically sync the time with the internet.
In the Google Authenticator app you are able to manually sync the time and codes, here's the steps:
1. Open your Google Authenticator app.
2. Tap on More (3 dots) > Settings > Time correction for codes > Sync now.