This widget allows the visualization of NPS and Responses metrics grouped by segments and pivoted by another segment.

  • When this widget's metric is set to Responses, you are able to drilldown on the amount of responses and export all it's records.
  • This widget is able to filter by drivers.

Group By Settings

Segment: Choose which segment is going to be the leftmost column. The segment chosen in this setting will be able to show all its valid records.

Additional Settings

Column Segment: Choose a segment to be pivoted.

Columns: Choose the pivoted segment's records to be displayed. You can choose up to 10 different records.

Metric: Choose which metric to be shown, the values are NPS and Responses.

  • NPS - Shows NPS score, ranges from -100 to 100.
  • Responses - Shows the amount of responses.

Page size: Defines the amount of records from "Group by - Segment" per page shown in the table.