CustomerGauge has a special field that offers extra features compared to our other fields. The internal name for this field is Division, but it can be renamed to what best suits your business.
Benefits of the Division field:
- It has an advanced feature of displaying in a "Hierarchy" format (more information below)
- Present a company’s internal organization in CustomerGauge
Determine data access accordingly
- Adapt your analysis as your company changes and grows
- It can be used to share reports with specific divisions
- It can be used to define the landing page of specific divisions
- It can be used on
Benefits of Hierarchy:
Dig deep into individual performance by division/team and look at each level of your company using CustomerGauge’s Hierarchy Report.
Customize data access so information is provided on a position-based level. Agents only see their own data, mid-level managers see their team’s data and upper management receive the company-wide view.
Easily set up new organization layers, such as management.
View NPS scores, response rates, and more from the executive level to customer service with the Hierarchy Filter/Picker.
How to setup Hierarchy:
Please note: we only support up to 10k divisions! Due to the hierarchy structure it cannot be paginated.
Please note: we only support up to 10k divisions! Due to the hierarchy structure it cannot be paginated.
Our CSM team can help you with the setup of the Organizational Hierarchy or this can be done directly by you using our API's.
Full details are listed below, with a sample file.