CustomerGauge has the advanced feature of displaying reports in a "Hierarchy" format. (NB this is a premium option - contact the CSM team for details)
This allows you great deal of flexibiliity:
- Present a company’s internal organization in CustomerGauge
Determine data access accordingly
- Adapt your analysis as your company changes and grows
Benefits of Hierachy:
Dig deep into individual performance by division/team and look at each level of your company using CustomerGauge’s Hierarchy Report.
Customize data access so information is provided on a position-based level. Agents only see their own data, mid-level managers see their team’s data and upper management receive the company-wide view.
Easily set up new organization layers, such as management.
View NPS scores, response rates, and more from the executive level to customer service with the Hierarchy Filter/Picker.
How to setup Hierarchy:
Our CSM team can help you with the setup of the Organizational Hierarchy or this can be done directly by you using our API's.
Full details are listed below, with a sample file.