CustomerGauge Release Notes v5.30 - Released 25 January 2023

1 New Feature

  • New Manage Segments

    • This new system admin feature provides the ability to Add, Edit and Merge segment values, allowing you to easily clean and manage your data. For more information, visit the support page.

3 Feature Improvements

  • UI/UX

    • Campaigns has been restructured: WhatsApp campaign is now a part of Automated. These changes were made to accommodate the soon to be released SMS campaigns.

    • NPS Pivot Trend widget now has month as a default Group by date value.

  • Integrations

    • Microsoft Dynamics: You are now able to choose between 3 time options for the automated daily pull.

4 Feature Fixes

  • Workflow Rules

    • Solved an issue where Case not Closed alerts were being triggered a second time based on the time that the status was updated to ‘in progress’.

  • User Manager

    • Solved an issue where the bulk activate option remained enabled when the user limit was exceeded.

  • Integrations

    • Microsoft Dynamics: Solved an issue introduced with the addition of permissions to imports - only Global Admins will be able to diagnose the files.

  • Favorites

    • Solved an issue where reports persisted in the favorites menu after being deleted.