CustomerGauge Release Notes v5.28 - Released 14 December 2022
Product Team
started a topic
over 1 year ago
3 New Features
New Personal Links Campaign
Allows customers to use unique CustomerGauge Survey Links in customer’s own external vectors.
This campaign type can be used to create and manage the rules for the creation of survey links without sending survey invitations to contacts.
Visit the support page to learn more about this feature.
New Report Ownership
This new feature allows admins to change the owner of reports in bulk or individual reports by narrowing the search.
Visit the support pageto learn more about this feature.
New Tags Scatter
This new widget shows Tags and Topics distributed over Responses and NPS. Easily distinguish Tags from Topics by the dots colors.
This widget comes with the standard date and survey filters, with IS and IS NOT filter operators and it also has the global data access restriction setting.
Visit the support page to learn more about this feature.
18 Feature Improvements
UX/UI
‘Sending’ label in Data Transport has been updated to ‘Sent’ to reflect the actual status.
Success message has been added when a query is evaluated successfully in Microsoft Dynamics integration.
Non-Responses widget default sorting is now CGID Desc (highest to low). This will allow the widget to show the most recent records on the top of the list.
WhatsApp Campaign type search field is now consistent with the other campaign type.
Remove the Close button in the Approval step of a WhatsApp campaign.
Imports
External Responses: Sent Date and Survey Response Date now accepts both date formats: YYYY-mm-dd H:i:s and YYYY-mm-dd.
Campaigns
WhatsApp Campaigns
Portuguese languages are now supported.
Errors are more informative of what went wrong.
Widgets
Sentiment is now shown along with Topics when it is present in drill downs and exported files for the following widgets:
Tags Summary;
Topics by Sentiment;
Tags Scatter;
Tags Table.
Delivery Vector has been added to the list of Survey Filters and can be used on widgets. Check it out by enabling it in Filter Settings.
Delivery Score: This widget now has a description and an information icon that redirects to its support page.
Coverage: This widget now shows the system currency symbol.
Account Survey Stats: This widget is now able to load data faster.
Reporting
Data Transport Report
The Non-Responses widget has been added to this report.
This report now supports the Personal Link delivery method filter.
4 Feature Fixes
System Admin
Survey Questions: Solved an issue where Additional Comment data was not being loaded.
Workflow Rules
Solved an issue where adding a Merge Tag before selecting a place in the template would cause the Merge Tag to be added outside of the body of the template breaking it and showing HTML and CSS tags.
Widgets Exporting
Solved an issue where the NPS Summary Widget would not allow the exporting when there were more than 1 million records to be exported.
Report Hub
Solved an issue when creating a report where clicking on the Report Name input field would act the same as clicking on +Add.
Product Team
3 New Features
New Personal Links Campaign
Allows customers to use unique CustomerGauge Survey Links in customer’s own external vectors.
This campaign type can be used to create and manage the rules for the creation of survey links without sending survey invitations to contacts.
Visit the support page to learn more about this feature.
New Report Ownership
This new feature allows admins to change the owner of reports in bulk or individual reports by narrowing the search.
Visit the support page to learn more about this feature.
New Tags Scatter
This new widget shows Tags and Topics distributed over Responses and NPS. Easily distinguish Tags from Topics by the dots colors.
This widget comes with the standard date and survey filters, with IS and IS NOT filter operators and it also has the global data access restriction setting.
Visit the support page to learn more about this feature.
18 Feature Improvements
UX/UI
‘Sending’ label in Data Transport has been updated to ‘Sent’ to reflect the actual status.
Success message has been added when a query is evaluated successfully in Microsoft Dynamics integration.
Non-Responses widget default sorting is now CGID Desc (highest to low). This will allow the widget to show the most recent records on the top of the list.
WhatsApp Campaign type search field is now consistent with the other campaign type.
Remove the Close button in the Approval step of a WhatsApp campaign.
Imports
External Responses: Sent Date and Survey Response Date now accepts both date formats: YYYY-mm-dd H:i:s and YYYY-mm-dd.
Campaigns
WhatsApp Campaigns
Portuguese languages are now supported.
Errors are more informative of what went wrong.
Widgets
Sentiment is now shown along with Topics when it is present in drill downs and exported files for the following widgets:
Tags Summary;
Topics by Sentiment;
Tags Scatter;
Tags Table.
Delivery Vector has been added to the list of Survey Filters and can be used on widgets. Check it out by enabling it in Filter Settings.
Delivery Score: This widget now has a description and an information icon that redirects to its support page.
Coverage: This widget now shows the system currency symbol.
Account Survey Stats: This widget is now able to load data faster.
Reporting
Data Transport Report
The Non-Responses widget has been added to this report.
This report now supports the Personal Link delivery method filter.
4 Feature Fixes
System Admin
Survey Questions: Solved an issue where Additional Comment data was not being loaded.
Workflow Rules
Solved an issue where adding a Merge Tag before selecting a place in the template would cause the Merge Tag to be added outside of the body of the template breaking it and showing HTML and CSS tags.
Widgets Exporting
Solved an issue where the NPS Summary Widget would not allow the exporting when there were more than 1 million records to be exported.
Report Hub
Solved an issue when creating a report where clicking on the Report Name input field would act the same as clicking on +Add.