CustomerGauge Release Notes v5.23 - Released 05 October 2022
Product Team
started a topic
over 1 year ago
2 New Features
Pop-Up Survey
Build surveys to gather data from your website or apps such as your customer portal or order portal with this new feature. You will be able to create surveys for multiple brands and languages. For more information, visit the support page.
Bulk Edit for Survey Records
Global Admins can now edit segments of multiple survey records at once. This is a great feature to stay on top of your data quality! You can find this feature in System Admin -> Data Administration -> Survey Records -> Manage Survey Records(formerly known as “Delete Survey Records”).
15 Feature Improvements
Survey Record Page
Translation improvements for Portuguese.
UI/UX
Improved widget search when adding a new widget.
Bullet points removed from answers in the Questions merge tag for Workflow.
Widgets
Tags Table: This widget can now be configured to show only manual tags, only topics or both.
NPS Pivot Table: This widget can now be grouped by date.
Global Data has been added to the NPS Summary widget.
Global Data has been added to the NPS Frequency widget.
Global Data has been added to the NPS Loyalty Spectrum widget.
Global Data has been added to the Drivers Loyalty widget.
Global Data has been added to the Drivers Distribution widget.
Global Data has been added to the Delivery Score widget.
Global Data has been added to the Delivery Summary.
Global Data has been added to the Delivery Stats.
Global Data has been added to the Delivery Trend widget.
Global Data has been added to the Delivery Table widget.
4 Feature Fixes
Bounce Management
Solved an issue where removing Bounces did not remove the email address from all affiliated suppression lists (like SES).
APIs
Solved an issue with the v6 GET Response API where properties did not get returned.
Workflow
Solved an issue where the Questions merge tag was not being populated in the alert email.
Widgets
Solved an issue where the Delivery Score widget would not show a “0” when the score was 0%.
Product Team
2 New Features
Pop-Up Survey
Build surveys to gather data from your website or apps such as your customer portal or order portal with this new feature. You will be able to create surveys for multiple brands and languages.
For more information, visit the support page.
Bulk Edit for Survey Records
Global Admins can now edit segments of multiple survey records at once. This is a great feature to stay on top of your data quality! You can find this feature in System Admin -> Data Administration -> Survey Records -> Manage Survey Records (formerly known as “Delete Survey Records”).
15 Feature Improvements
Survey Record Page
Translation improvements for Portuguese.
UI/UX
Improved widget search when adding a new widget.
Bullet points removed from answers in the Questions merge tag for Workflow.
Widgets
Tags Table: This widget can now be configured to show only manual tags, only topics or both.
NPS Pivot Table: This widget can now be grouped by date.
Global Data has been added to the NPS Summary widget.
Global Data has been added to the NPS Frequency widget.
Global Data has been added to the NPS Loyalty Spectrum widget.
Global Data has been added to the Drivers Loyalty widget.
Global Data has been added to the Drivers Distribution widget.
Global Data has been added to the Delivery Score widget.
Global Data has been added to the Delivery Summary.
Global Data has been added to the Delivery Stats.
Global Data has been added to the Delivery Trend widget.
Global Data has been added to the Delivery Table widget.
4 Feature Fixes
Bounce Management
Solved an issue where removing Bounces did not remove the email address from all affiliated suppression lists (like SES).
APIs
Solved an issue with the v6 GET Response API where properties did not get returned.
Workflow
Solved an issue where the Questions merge tag was not being populated in the alert email.
Widgets
Solved an issue where the Delivery Score widget would not show a “0” when the score was 0%.