CustomerGauge Release Notes v5.09 - Released 16 March 2022

6 New Features

  • Widgets

    • Drivers Distribution: Visualize the distribution of Level 2 drivers inside Level 1 drivers. This new widget is powered by filters with IS and IS NOT operators, data drill down on all Level 2 drivers and ability to export all data with up to 5 favorite segments. For more information, visit the support article.




  • Usage

    • A new widget has been added that allows to track User Login by Role.



    • A new widget has been added that allows to track User Login by Country.



    • A new widget has been added that allows to track the Top User by Login.



    • A new widget has been added that shows the Most Accessed Reports.



      For more information, visit the Usage support article.

  • APIs

    • Deactivate User: You are now able to deactivate users through a brand new API. You can check the details here.


5 Feature Improvements

  • Reports

    • B2B Benchmarks: This report has been upgraded with the new Benchmarks Percentile  widget and the latest Benchmarks data.
       

  • Workflow - New Response

    • You are now able to apply the Drivers filter for New Responses Alert in Workflow rules.

  • Widgets - Export

    • Response Table: Users can now export Clicked Percentage and Open Percentage data via a CSV file.

  • Widgets

    • Activity Timeline: a new Activity classification has been added. You are now able to track Case Opened activities in this widget.

    • Delivery Score: an improvement has been made to the bounce calculation. It is now based on the amount of uploaded records.


5 Feature Fixes

  • Filters

    • Solved an issue where the expanding icon for Division Hierarchies would not be visible for divisions with long names.

  • Reports

    • Solved an issue where the on-the-fly filter would not apply to NPS Table on the NPS by Segment report.

  • Login

    • Solved an issue where SSO users would not be able to login when role id was provided in a string.

  • My Profile

    • Solved an issue where the edit button in My Profile was showing the wrong icon.

  • Widgets

    • Solved an issue where the Download PDF document option was not generating a file for some widgets.


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