CustomerGauge Release Notes v5.08 - Released 02 March 2022

4 New Features

  • Usage Report

    • Monthly Usage Summary - Receive an Usage report every month by subscribing to the Usage page. These reports are dispatched on the 1st of every month at 9am.


    • User Login - Track active users login rate with this new widget, it shows a 1 month period by default and you’re able to apply a date filter to show your desirable date range. Navigate to My Profile → Usage to check it out.


  • Widgets

    • CustomerGauge has expanded its one of a kind B2B benchmarks offering. Here are the highlights:
      • Now be able to view the Benchmarks for the following Industries - Consumer Goods, Hi-Tech/IT and Manufacturing in addition to the B2B version inside CustomerGauge.
      • Customers can add the Benchmark metrics we offer to any Report/Dashboard of their choice.
      • The Benchmarks metrics offered are Account Response %, Detractor Follow Up %, Detractor Follow Up Speed, Email Bounce %, Email Delivery %, Email Open %, NPS, Response %, Survey Abandonment %, Survey Click %.
      • Click here to see how to set it up


  • Tags Table: This widget has been massively improved and now has IS and IS NOT filter operators, it’s able to export all records at once along with up to 5 favorite segments.

10 Feature Improvements

  • Imports

    • Empty values and non-mapped fields will now be more clearly highlighted in the Preview

    • Validation has been added to ensure provided files are UTF-8 encoded.

  • Salesforce Integrations

    • Flag event dates are now always displayed in the appropriate time zone.

  • Widgets

    • NPS Account Overview: speed has been improved when loading large amounts of records.

    • Additional Score: This widget now has the option to toggle Show global data.

    • Additional Scores Frequency: This widget now has the option to toggle Show global data

    • Additional Scores Trend: This widget now has the option to toggle Show global data

    • Additional Scores Table: This widget now has the option to toggle Show global data

  • User Manager

    • UX improvements have been made to User Manager and Login History.

  • Login

    • A link to common troubleshooting is now present on the MFA code input screen when logging in.



9 Feature Fixes

  • Imports

    • Solved a rare issue where Imports would timeout after 15 minutes.

    • Solved an issue where providing an Account Alias would fail validation.

  • System Settings

    • The "No Fields Available" tooltip while fields are still available will no longer appear.

  • Reviews

    • Solved an issue where the screen would turn gray when all filters applied to a reviews site were removed.

  • Widgets

    • Solved an issue where the export option for the NPS Account Overview widget was not available.

    • Solved an issue where the NPS Pivot Table would return an error when grouping by Account Name and pivoting by Account Manager with NPS metric selected.

    • Solved an issue where exporting from the Assigned Cases widget Total metric was not generating a file to download.

  • Search

    • Solved an issue where the Export History button would redirect to Data Export when exporting search results.

  • Workflow

    • Solved an issue where images could not be uploaded in Workflow Rules email alert in US and AU regions.