CustomerGauge Release Notes v5.08 - Released 02 March 2022
Pedro Henrique
started a topic
almost 3 years ago
4 New Features
Usage Report
Monthly Usage Summary - Receive an Usage report every month by subscribing to the Usage page. These reports are dispatched on the 1st of every month at 9am.
User Login - Track active users login rate with this new widget, it shows a 1 month period by default and you’re able to apply a date filter to show your desirable date range. Navigate to My Profile → Usage to check it out.
Widgets
CustomerGauge has expanded its one of a kind B2B benchmarks offering. Here are the highlights:
Now be able to view the Benchmarks for the following Industries - Consumer Goods, Hi-Tech/IT and Manufacturing in addition to the B2B version inside CustomerGauge.
Customers can add the Benchmark metrics we offer to any Report/Dashboard of their choice.
The Benchmarks metrics offered are Account Response %, Detractor Follow Up %, Detractor Follow Up Speed, Email Bounce %, Email Delivery %, Email Open %, NPS, Response %, Survey Abandonment %, Survey Click %.
Tags Table: This widget has been massively improved and now has IS and IS NOT filter operators, it’s able to export all records at once along with up to 5 favorite segments.
10 Feature Improvements
Imports
Empty values and non-mapped fields will now be more clearly highlighted in the Preview
Validation has been added to ensure provided files are UTF-8 encoded.
Salesforce Integrations
Flag event dates are now always displayed in the appropriate time zone.
Widgets
NPS Account Overview: speed has been improved when loading large amounts of records.
Additional Score: This widget now has the option to toggle Show global data.
Additional Scores Frequency: This widget now has the option to toggle Show global data
Additional Scores Trend: This widget now has the option to toggle Show global data
Additional Scores Table: This widget now has the option to toggle Show global data
User Manager
UX improvements have been made to User Manager and Login History.
Login
A link to common troubleshooting is now present on the MFA code input screen when logging in.
9 Feature Fixes
Imports
Solved a rare issue where Imports would timeout after 15 minutes.
Solved an issue where providing an Account Alias would fail validation.
System Settings
The "No Fields Available" tooltip while fields are still available will no longer appear.
Reviews
Solved an issue where the screen would turn gray when all filters applied to a reviews site were removed.
Widgets
Solved an issue where the export option for the NPS Account Overview widget was not available.
Solved an issue where the NPS Pivot Table would return an error when grouping by Account Name and pivoting by Account Manager with NPS metric selected.
Solved an issue where exporting from the Assigned Cases widget Total metric was not generating a file to download.
Search
Solved an issue where the Export History button would redirect to Data Export when exporting search results.
Workflow
Solved an issue where images could not be uploaded in Workflow Rules email alert in US and AU regions.
Pedro Henrique
4 New Features
Usage Report
Monthly Usage Summary - Receive an Usage report every month by subscribing to the Usage page. These reports are dispatched on the 1st of every month at 9am.
User Login - Track active users login rate with this new widget, it shows a 1 month period by default and you’re able to apply a date filter to show your desirable date range. Navigate to My Profile → Usage to check it out.
Widgets
10 Feature Improvements
Imports
Empty values and non-mapped fields will now be more clearly highlighted in the Preview
Validation has been added to ensure provided files are UTF-8 encoded.
Salesforce Integrations
Flag event dates are now always displayed in the appropriate time zone.
Widgets
NPS Account Overview: speed has been improved when loading large amounts of records.
Additional Score: This widget now has the option to toggle Show global data.
Additional Scores Frequency: This widget now has the option to toggle Show global data
Additional Scores Trend: This widget now has the option to toggle Show global data
Additional Scores Table: This widget now has the option to toggle Show global data
User Manager
UX improvements have been made to User Manager and Login History.
Login
A link to common troubleshooting is now present on the MFA code input screen when logging in.
9 Feature Fixes
Imports
Solved a rare issue where Imports would timeout after 15 minutes.
Solved an issue where providing an Account Alias would fail validation.
System Settings
The "No Fields Available" tooltip while fields are still available will no longer appear.
Reviews
Solved an issue where the screen would turn gray when all filters applied to a reviews site were removed.
Widgets
Solved an issue where the export option for the NPS Account Overview widget was not available.
Solved an issue where the NPS Pivot Table would return an error when grouping by Account Name and pivoting by Account Manager with NPS metric selected.
Solved an issue where exporting from the Assigned Cases widget Total metric was not generating a file to download.
Search
Solved an issue where the Export History button would redirect to Data Export when exporting search results.
Workflow
Solved an issue where images could not be uploaded in Workflow Rules email alert in US and AU regions.