Delivery Manager
Introduction In this article you will find out what Direct Reply Email Forwarding is, and how you can benefit from it. What is Direct Reply Email Forwa...
Thu, 25 Nov, 2021 at 12:02 PM
When you set up a campaign in the Delivery Manager you may need to set up some filters to determine who receives which campaign. For instance, you might...
Mon, 24 May, 2021 at 4:38 PM
The Delivery Manager includes some analytics on the success rate of your campaigns. You can view the stats by clicking on the analytics icon in the ...
Mon, 24 May, 2021 at 4:27 PM
When testing new Campaigns in a live system it is likely that duplicate invite checking will be turned on for your system. This can make it difficult to sen...
Thu, 29 Jun, 2023 at 10:07 AM
Our default email templates include either a simple survey link URL or a survey link button. You may however like to use an image of your own - this will...
Tue, 25 May, 2021 at 9:50 PM
What is an Escalation Email? An Escalation email is an email triggered when a new case is open based on a customer response. This may be based on score ...
Mon, 11 Dec, 2017 at 3:44 PM
Sometimes you would like to personalise the invite not just for the person's name but also by some segment value. For example: "Thanks for visi...
Mon, 11 Dec, 2017 at 3:44 PM
When you add a new email template or wish to edit an existing template from the Delivery Manager, you will be redirected to the Email Editor. Th...
Mon, 24 May, 2021 at 4:56 PM
There are three places in CustomerGauge you need to manage your logos: The email templates The survey templates The unsubscribe pages Requirements:...
Tue, 25 May, 2021 at 10:44 PM
After you've sent out surveys to your customers via email, you may wish to know how many of those emails have been opened so that you can track your ema...
Fri, 11 Jun, 2021 at 10:49 PM