Sometimes things don't work the way you hope when setting up Single Sign-On. This article is here to help guide you through the most common issues, and we'll continue to add more scenarios as we discover areas customers have .
500 Server Error
If you receive a 500 Server error when clicking the SSO Login button on the CustomerGauge Login page, this is likely to do with an outdated metadata file. When in CustomerGauge, access the Single Sign-On settings, and review the Metadata file. We recommend using a direct link to the metadata file, opposed to uploading a metadata file, so that you always have the latest version.