NPS Loyalty Spectrum widget provides a visualization on the distribution of responses for each score from 0 to 10 in a chosen time period or segment.
- Each column shows the amount of responses for that score.
- You are able to click on each square to drill down on those responses and export all data.
- This widget is able to filter by drivers.
- This widget has the global data access restriction option.
Adding the Widget
Group by Settings:
Date: This setting will show each row as a date period.
Possible values: Day, Week, Month, Quarter, Year.
Segment: Choose which segment is going to be the leftmost column. The segment chosen in this setting will be able to show all its valid records up to a maximum of 250 records per page.
Additional Settings (Grouped by Segment):
Page size: This controls how many rows are shown per page.
Possible values: 10, 25, 50, 100, 250.