Text Analytics Reporting Widgets
Modified on: Wed, 6 May, 2020 at 10:47 PM
This article shows an example of the reporting widgets available for Text Analytics in your CustomerGauge Report Hub.
CLICK on a widget to read the description and the available widget settings. Remember, there are plenty of tweaks and modifications you can make to have the report best suit your needs!
Text Analytics Overview
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| Since it's best practice to read every comment, it's a good idea to have the latest Comments in a Text Analytics report. Where to find the widget? Data source: NPS Visual: Comments What settings got configured? Widget name: Latest Comments Height: 6 blocks | If you'd like to know how many of your comments get labeled with a Topic, you can get a quick overview using this widget. Where to find the widget? Data source: Tags Visual: Tags Summary What settings got configured? General Settings Widget name: Topic Summary Widget specific settings Select Data type: Topics | To quickly see how topics are distributed over your NPS loyalty and Frequency, you can add a scatter chart. Where to find the widget? Data source: Tags Visual: Scatter chart What settings got configured? General Settings Widget name: NPS vs Frequency Widget width: 3 blocks Widget specific settings Select Data type: Topics |
| To get a quick overview of how your respondents feel regarding certain topics, you can add the Sentiment Breakdown. Where to find the widget? Data source: Tags Visual: Sentiment Breakdown What settings got configured? None! The displayed widget is as it comes out of the box! | ||
| To get a cohesive picture of all the data in this report, we finish off with a table displaying all the stats in one cohesive widget. Where to find the widget? Data source: Tags Visual: Table What settings got configured? General Settings Widget name: Topic Summary Widget specific settings Data type: Topics Metrics to display:
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Click on the widget to read the description and the available widget settings.
Pro Tips!
- Object Level: All the above widgets are based on survey respondents (individuals). If you are looking for Account Level information - You will need to use the Segment filter to filter the information for that Account or combination of accounts.
- Filtering: The above widgets can be filtered using the Date Ranges and Segment Filters
- Data Access Restriction is applied on all of the widgets if that is turned on in your system
Where to find Text Analytics?
When building out your Text Analytics, you would want to have a look at the Tags Data Source. In the Tags data source each of these widgets is equipped to report on both Manual Tags (Added by Users) and Text Analytics' Topics as well. Make sure you select the data type as "Topics" for Text Analytics!
List of available widgets:
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