The Tags Report provides an overview of the tags added to survey responses by your agents and your customers. You will find it in the menu under Reports. You will find all the usual filter options for date type, date range, and various advanced options like country, company or division.
The Tags Report shows a list of the tags with a count and percentage. By default a new tag will be classed as a Level 2 tag, with the category being set as Auto Tagging for customer-added tags and Private for agent-added tags. Admin users can edit the tags (see below).
If you have Admin access, you can edit the tags. Simply click on the pencil symbol next to a tag as indicated in the above screenshot.You can change a tag from Level 2 to Level 1 or change the Main Category under which the tag falls.
