Signal Responses opens a new frontier for turning real customer evidence into structured survey intelligence. Instead of waiting for a traditional survey response, teams can start from source material such as transcripts, call summaries, email threads, support conversations, or copied text, and create a signal-rich response record that can be scored, analyzed, governed, and explored inside CustomerGauge. It gives teams a faster path from raw customer voice to usable customer intelligence, with enough product structure to make the output actionable rather than just another summary. As an added bonus, it can also help you prevent survey fatigue, by saving the explicit survey invites for the “key moments” while using Signal to gather the intelligence for everything in between.
Start from evidence, not a blank survey: Users can upload a source file or paste text into a guided Signal Responses import flow, which will automatically create survey records based on the input.
Turn unstructured input into stronger data: Segment value identification, calibrated NPS scoring, and expanded long-comment handling help richer source material become usable survey intelligence.
Keep the evidence visible: The original source content can be seen from the survey record page
Signal Responses can be used as a Delivery Vector filter and group-by option, and they do not impact system duplication rules.
Supported by Manual Imports (bulk operations), Single Record on-demand from Gaige menu, and also our PUT Single Record API (Signal).
4 Feature Improvements
Comment Analysis Topics
Suggested Topics now shows example comments for each Suggested Topic, to help teams inspect the source data behind a discovered theme before deciding whether to promote the Topic or not. The example comments are also clickable and bring you directly to the survey response page containing the comment, for further information!
Gaige Chat
Enhanced the tool descriptions available to Gaige Chat to optimize Gaige’s process of answering certain User questions.
User Management
Editable Email for SSO Users: Admins can now update the email address for SSO users when those users’ email addresses in their identity provider have changed, helping preserve the connection to the correct user profile.
Surveys and Localization
The Unsubscribe message for Czech has been updated to a more natural language.
7 Feature Fixes
Gaige AI and Interviews
Solved an issue where AI interview audio files in the US region were not able to be accessed or listened to.
Solved an issue where Gaige Chat was sometimes unaware of the number of retrieved response records it found when using the response search tool.
Survey Records and Exports
Solved an issue where the Delivery vector field was not visible in survey exports.
Solved an issue where the contact modal on the survey record page displayed some partially-broken icons.
Integrations and Email Dispatches
Solved an issue where an integration failure alert email contained an outdated link that did not redirect users to the correct diagnostics page.
Solved an issue where Send Test Email failed to send the expected report dispatch email.
User Management
Solved an issue where Direct Access Users could still be created in tenants where only SSO Users are allowed.
Pedro Henrique
1 New Feature
Signal Responses
Signal Responses opens a new frontier for turning real customer evidence into structured survey intelligence. Instead of waiting for a traditional survey response, teams can start from source material such as transcripts, call summaries, email threads, support conversations, or copied text, and create a signal-rich response record that can be scored, analyzed, governed, and explored inside CustomerGauge. It gives teams a faster path from raw customer voice to usable customer intelligence, with enough product structure to make the output actionable rather than just another summary. As an added bonus, it can also help you prevent survey fatigue, by saving the explicit survey invites for the “key moments” while using Signal to gather the intelligence for everything in between.
Start from evidence, not a blank survey: Users can upload a source file or paste text into a guided Signal Responses import flow, which will automatically create survey records based on the input.
Turn unstructured input into stronger data: Segment value identification, calibrated NPS scoring, and expanded long-comment handling help richer source material become usable survey intelligence.
Keep the evidence visible: The original source content can be seen from the survey record page
Signal Responses can be used as a Delivery Vector filter and group-by option, and they do not impact system duplication rules.
Supported by Manual Imports (bulk operations), Single Record on-demand from Gaige menu, and also our PUT Single Record API (Signal).
4 Feature Improvements
Comment Analysis Topics
Suggested Topics now shows example comments for each Suggested Topic, to help teams inspect the source data behind a discovered theme before deciding whether to promote the Topic or not. The example comments are also clickable and bring you directly to the survey response page containing the comment, for further information!
Gaige Chat
Enhanced the tool descriptions available to Gaige Chat to optimize Gaige’s process of answering certain User questions.
User Management
Editable Email for SSO Users: Admins can now update the email address for SSO users when those users’ email addresses in their identity provider have changed, helping preserve the connection to the correct user profile.
Surveys and Localization
The Unsubscribe message for Czech has been updated to a more natural language.
7 Feature Fixes
Gaige AI and Interviews
Solved an issue where AI interview audio files in the US region were not able to be accessed or listened to.
Solved an issue where Gaige Chat was sometimes unaware of the number of retrieved response records it found when using the response search tool.
Survey Records and Exports
Solved an issue where the Delivery vector field was not visible in survey exports.
Solved an issue where the contact modal on the survey record page displayed some partially-broken icons.
Integrations and Email Dispatches
Solved an issue where an integration failure alert email contained an outdated link that did not redirect users to the correct diagnostics page.
Solved an issue where Send Test Email failed to send the expected report dispatch email.
User Management
Solved an issue where Direct Access Users could still be created in tenants where only SSO Users are allowed.
Feature Retirement
No features were retired in this release. Want to stay up-to-date on feature lifecycles? You can find our full list of deprecated and retired features here.