CustomerGauge v6.5 Release Notes - Released 20 November 2025
Pedro Henrique
started a topic
about 3 hours ago
4 New Features
[ AI ]Follow-Up Assist: On-Demand
We have enhanced the Follow-up assist capability to allow users to generate recommendations on demand for non-Detractor cases in the format of their choice. If the capability is active - the recommendations will be auto generated for all Detractor cases in that system.
[ AI ]Gaige Chat: NPS Frequency questions
Gaige Chat has been empowered to provide detailed insights regarding the volume of selections for each score within the NPS Scale. This enhancement offers a more granular understanding of your customer’s scores, enabling a more targeted analysis. Try it out by asking Gaige “What was the most selected NPS score from surveys sent in 2025?”
Outgoing Webhooks: Deep Links
Integrate your CustomerGauge system with your CRM/Datalakes, allowing users to seamlessly navigate to the individual record or account page directly from there.
To facilitate this, Survey Response Outgoing Webhooks now include deep links to the survey record’s Account Page, Account Summary, Contact Page, and Survey Record Page.
These links are SSO-compatible so users can jump between systems smoothly.
REST APIs: Deep Links
The ‘GET Responses’ and ‘GET Non-Responses’ APIs now include deep links to the survey record’s Account Page, Account Summary, Contact Page, and Survey Record Page.
These links are SSO-compatible so users can jump between systems smoothly.
4 Feature Improvements
[ AI ] Gaige Chat
Expanded the helpful, common questions for New Chat suggestions—great for inspiration and discovering what Gaige can do.
Guardrails adjusted so fewer chats get censored too strictly.
Gaige can now do more analysis in a single interaction—more thinking steps before answering.
[ AI ]Follow-Up Assist
To help manage AI interaction costs, Follow-Up Assist now runs automatically only for Detractor responses.
For all other scores or survey types, users can request suggestions on demand (see the new feature above).
4 Feature Fixes
Reporting
NPS Combo Chart: now correctly shows the Page Size, and Order settings when Grouped by Segment.
Scheduled Email Reports: Fixed an issue where some widgets were cropped in.
Solved an issue where the NPS Summary widget when drilled down in Delivered did not properly order the records in specific page sizes.
Survey Suite
Pop-Up Surveys: fixed an issue when using multiple pop-up surveys on the same page where Drivers of the first Survey would appear in the second Survey.
Pedro Henrique
4 New Features
[ AI ] Follow-Up Assist: On-Demand
We have enhanced the Follow-up assist capability to allow users to generate recommendations on demand for non-Detractor cases in the format of their choice. If the capability is active - the recommendations will be auto generated for all Detractor cases in that system.
[ AI ] Gaige Chat: NPS Frequency questions
Gaige Chat has been empowered to provide detailed insights regarding the volume of selections for each score within the NPS Scale. This enhancement offers a more granular understanding of your customer’s scores, enabling a more targeted analysis.
Try it out by asking Gaige “What was the most selected NPS score from surveys sent in 2025?”
Outgoing Webhooks: Deep Links
Integrate your CustomerGauge system with your CRM/Datalakes, allowing users to seamlessly navigate to the individual record or account page directly from there.
To facilitate this, Survey Response Outgoing Webhooks now include deep links to the survey record’s Account Page, Account Summary, Contact Page, and Survey Record Page.
These links are SSO-compatible so users can jump between systems smoothly.
REST APIs: Deep Links
The ‘GET Responses’ and ‘GET Non-Responses’ APIs now include deep links to the survey record’s Account Page, Account Summary, Contact Page, and Survey Record Page.
These links are SSO-compatible so users can jump between systems smoothly.
4 Feature Improvements
[ AI ] Gaige Chat
Expanded the helpful, common questions for New Chat suggestions—great for inspiration and discovering what Gaige can do.
Guardrails adjusted so fewer chats get censored too strictly.
Gaige can now do more analysis in a single interaction—more thinking steps before answering.
[ AI ] Follow-Up Assist
To help manage AI interaction costs, Follow-Up Assist now runs automatically only for Detractor responses.
For all other scores or survey types, users can request suggestions on demand (see the new feature above).
4 Feature Fixes
Reporting
NPS Combo Chart: now correctly shows the Page Size, and Order settings when Grouped by Segment.
Scheduled Email Reports: Fixed an issue where some widgets were cropped in.
Solved an issue where the NPS Summary widget when drilled down in Delivered did not properly order the records in specific page sizes.
Survey Suite