CustomerGauge v6.4 Release Notes - Released 05 November 2025
Pedro Henrique
started a topic
2 days ago
6 Feature Improvements
Gaige Chat
We have now introduced the ability to expand the Charts created by Gaige. If you would like to see the chart in a larger format, click the icon to see it expanded and in more detail.
Looking for inspiration on questions to ask Gaige or how Gaige can help you better? Check out the question suggestions that appear every time you start a new chat for inspiration!
Gaige has enhanced itself to provide helpful tips and sometimes a fun loading message during the wait time that Gaige needs to think/pull together your analysis.
Exports
With the launch of the next generation of Exports, we combined the “Exports” and “Exports 5.0” menus into one option.
Click on the Exports menu option to navigate the new version of the exports. From here you are also able to navigate to the previous version.
Built on the back of customer feedback and requests, the powerful new version of Exports supports large volumes of records (80K records at a time), saved filters and mappings for column ordering and repeat exports. The new Exports will replace the current version that is scheduled to retire on 14th Jan 2026.
Rest APIs
The API Playground experience has been updated to be similar to the other REST API features.
Users
The success message for resetting Multi-Factor Authentication (MFA) for another user now matches the style of other success messages in the platform.
6 Feature Fixes
Gaige Chat
Solved an issue where the wrong error message appeared when a Guardrail was triggered.
Reporting
Solved an issue where the NPS Loyalty Movement reporting widget used Sent Date when in ‘Manual Period’ mode.
Survey Record Page
Solved an issue where going to the Contact Page sometimes did not redirect correctly.
Solved an issue where some characters in NPS Comment Translation could look broken.
Survey Suite
Fixed a rare issue where Pop-Up Surveys showed an error if the network connection dropped while the survey was loading.
Imports
Solved a problem where External Responses imports failed when the Language field was present without a value.
Pedro Henrique
6 Feature Improvements
Gaige Chat
We have now introduced the ability to expand the Charts created by Gaige. If you would like to see the chart in a larger format, click the icon to see it expanded and in more detail.
Looking for inspiration on questions to ask Gaige or how Gaige can help you better? Check out the question suggestions that appear every time you start a new chat for inspiration!
Gaige has enhanced itself to provide helpful tips and sometimes a fun loading message during the wait time that Gaige needs to think/pull together your analysis.
Exports
With the launch of the next generation of Exports, we combined the “Exports” and “Exports 5.0” menus into one option.
Click on the Exports menu option to navigate the new version of the exports. From here you are also able to navigate to the previous version.
Built on the back of customer feedback and requests, the powerful new version of Exports supports large volumes of records (80K records at a time), saved filters and mappings for column ordering and repeat exports. The new Exports will replace the current version that is scheduled to retire on 14th Jan 2026.
Rest APIs
The API Playground experience has been updated to be similar to the other REST API features.
Users
The success message for resetting Multi-Factor Authentication (MFA) for another user now matches the style of other success messages in the platform.
6 Feature Fixes
Gaige Chat
Solved an issue where the wrong error message appeared when a Guardrail was triggered.
Reporting
Solved an issue where the NPS Loyalty Movement reporting widget used Sent Date when in ‘Manual Period’ mode.
Survey Record Page
Solved an issue where going to the Contact Page sometimes did not redirect correctly.
Solved an issue where some characters in NPS Comment Translation could look broken.
Survey Suite
Fixed a rare issue where Pop-Up Surveys showed an error if the network connection dropped while the survey was loading.
Imports
Solved a problem where External Responses imports failed when the Language field was present without a value.